Artist Beware- Fittz/tc2m

[laughsatthunder.livejournal.com]

WHO: https://www.furbuy.com/mypages/Fittz.html
tc2m.tumblr.com

WHERE: https://www.furbuy.com/auctions/1073512.html
Screencap incase it disappears after 60 days, I autobought the auction: http://tinypic.com/r/bi6yl4/8

WHAT: A cut and hinged, decked out resin shark fursuit blank.

WHEN: Auction was won June 28th, they contacted me the same day and I paid then, have not received product since.

PROOF: Initial contact: http://tinypic.com/r/ic2xc1/8
My payment: http://tinypic.com/r/2cxybnt/8
Proof of them not shipping it out, yet providing a tracking number: http://tinypic.com/r/tahrpz/8 and http://tinypic.com/r/2num0yd/8
Me asking them to respond to my e-mails: http://tinypic.com/r/2m7jmsm/8
Proof they're ignoring me: http://tinypic.com/r/idas81/8

EXPLAIN: This really stumps me. They claim they were going to ship it out and still haven't, even got the tracking and everything, just have to drop off the package. Beware very well warranted.

I HAVE filed a PayPal claim on this as of 7/11/2015.

Comments

[vaeringeir.livejournal.com]

Have you tried sending a new email, instead of a reply to the old one? Only reason I ask is because the last time I bought a commission, gmail moved the thread out of inbox and stopped notifying me about new replies.

[laughsatthunder.livejournal.com]

I have not, I'll try that right now. That still doesn't make up for 2 weeks of the package not being sent out.

[lackoflollies.livejournal.com]

Even if that's the case, notification of a paypal charge-back might be motivation to get some pep in their step and take care of this properly.

[vaeringeir.livejournal.com]

even if they do respond now, keep the dispute open until you get the item in hand. otherwise, once you close it, you usually cant re-open it from what i've been told

edit: hit post prematurely, added last few words

[lackoflollies.livejournal.com]

Sarah's been posting here long enough i'd hope she knows better then that lol but that is a very good point to mention regardless;

Don't close the dispute until you have the item in it's original description in your hands.

Edit: Icon change

[laughsatthunder.livejournal.com]

If anything, I want to escalate the dispute. Closing it would be silly, I can't trust their word that they've shipped it if it's already been this long with no contact and the tracking status not changing.

[thaily.livejournal.com]

As a note, the thumbnails tinypic displays under the OP's images can be NSFW.

I think it's wise that you filed a Paypal claim, this is just too weird :/
Be sure to leave feedback on their furbuy account too.

[laughsatthunder.livejournal.com]

I haven't seen anything NSFW from Tinypic but if you're getting that, very sorry!

I'll go ahead and leave them feedback since I believe they don't have any right now. Maybe that will catch their attention, too.

They did, in the exchange of e-mails, tell me about the perks of having a business PayPal account. If that's the case, shouldn't they be aware of the open dispute?

[thaily.livejournal.com]

They should be notified if someone disputes one of their transactions. So if they've not yet been made aware, then they ought be soon.

Not sure what this person is thinking :/

[laughsatthunder.livejournal.com]

By now it's 4 e-mails, 2 messages from PayPal about the dispute and claim and the feedback e-mail from FurBuy.

[celestinaketzia.livejournal.com]

Yeah I'd escalate it to a claim. The tracking says it's a 2 day delivery, so if you escalate it they still have time to actually put it in the mail. If it reads successfully delivered by the time Paypal reviews the claim, then the claim will go in their favor. If not, then you get a refund. If it gets there, then you can just pay them back if you wish. Or cancel the order if they still don't put the thing in the mail.

[laughsatthunder.livejournal.com]

Oh definitely, I think I upped its status this morning or last night. They did say something about leg cramps a week and a half ago as a reason for not being able to ship but then they posted on Tumblr with new work done.

[laughsatthunder.livejournal.com]

Woke up to a lovely surprise this morning, they're not directly making contact with me but put the tracking number into the PayPal claim so they can slip through and I get nothing on my end.

http://tinypic.com/r/jutklh/8

[lackoflollies.livejournal.com]

Continue the claim. Do not close it or resolve it until the item is at your house.

[lackoflollies.livejournal.com]

Continue the claim, and upload a screenshot of the tracking number not moving, that should be everything you need.

[laughsatthunder.livejournal.com]

Continued it after I posted the cap on here, but I REALLY believe the item is never going to be seen in the light of day over here.

I can add screencaps to the claim?

[lackoflollies.livejournal.com]

I saw in the screenshot there was an option to upload files, so I figured right below that was a upload button. I've never had an issue like this so i'm not sure what the dispute layout looks like. But if there's a little box to put in text, maybe state it on there as well?

[laughsatthunder.livejournal.com]

I put in the text something like, "Tracking hasn't changed for several days and will not reply to messages".

Although I think it shows, the tracking number they put in says "Not Applicable".

[lackoflollies.livejournal.com]

I see that now, so I agree with your guess that she probably put the bogus tracking number in there to see if Paypal would automatically close the dispute. Good on you for continuing the claim, keep us updated.

[laughsatthunder.livejournal.com]

I just noticed it as I was reading your previous comment, which saves me 2 minutes of logging into PayPal. Woo!

Will do, I hope the claim goes through quickly.

[celestinaketzia.livejournal.com]

Call Paypal. it's far more helpful than anything else. If Paypal reviews it and sees that despite the tracking, it doesn't read as "delivered" in a certain time frame then it will side in your favor.

[laughsatthunder.livejournal.com]

I haaaate making phone calls but I might try that.

[celestinaketzia.livejournal.com]

Haha, me too, but in this instance calling the company involved helps tremendously. Especially since you can alert them asap that the seller is trying to sneak one by them.

[laughsatthunder.livejournal.com]

Well they replied.

http://tinypic.com/r/2zf4fo3/8

[lackoflollies.livejournal.com]

A refund is adequate at this point, at least they're not asking you to drop the claim. Though if their partner can supposedly not access the workshop, how did they reply to the claim with a bogus tracking number, I wonder.

[laughsatthunder.livejournal.com]

That's what I wrote back- so they can make Tumblr posts and reply to the PayPal claim but can't reply to my e-mails? Hum.

[laughsatthunder.livejournal.com]

Refund e-mail from PAYPAL received this morning. In the past 4 days I've sent the seller two e-mails after they claimed they were going to ship the blank on Friday.

PayPal's statement: http://tinypic.com/r/aewtqc/8

[lackoflollies.livejournal.com]

Thank goodness Paypal saw through their attempt at a ruse, glad you got your money back. It's a shame this seller decided to let this happen instead of doing what they were contracted to, but now you can use that on someone who'll hopefully be better about it.

[laughsatthunder.livejournal.com]

PayPal actually just gave me the money a few minutes ago.

I don't think it can be marked as "resolved" as I don't know if the artist realizes money was taken out of their account? And they claimed they were going to ship it, which didn't happen. More or less, they just cannot be trusted.

[lackoflollies.livejournal.com]

It's only resolved because Paypal got involved. Otherwise you'd still be waiting for an e-mail update of things never to arrive.
Though to play devil's advocate they probably didn't ship it out due to the chargeback... or were hoping you'd close it and they could run off / not follow through and you'd be SOL.

[celestinaketzia.livejournal.com]

Well you do have your money back, but not on part of the artist. We could consider it resolved, but keep the beware tag up if you're up for that.

Do let us know if they contact you about the dispute though. It's bizarre that they'd pay for a click and ship tag, but never put it in the mail.

[laughsatthunder.livejournal.com]

They said they went to the hospital for a week or whatever and their partner was supposed to ship it. Then they came back, never replied to my e-mails and never shipped the package.

If I used Click-And-Ship I'd put that thing in the mail so fast.

mod comment

[celestinaketzia.livejournal.com]

Howdy!
This is being screened as it doesn't look like it's properly censored. Feel free to repost it once you've censored it.

[laughsatthunder.livejournal.com]

Sorry about that, I was on my phone and don't exactly know how to edit things on there.

This was sent to me this morning (November 30th, 2015). Notice that they haven't e-mailed me since July, and this would be the follow-up e-mail to the ones I mentioned in the original post that they ignored.

http://tinypic.com/r/5wxpx5/9

Since then, I've muted them from e-mailing me again.