Beware: Blaze Redwolf / Angrygoat293

[viothefoxbird.livejournal.com]

WHO: Blaze Redwolf or Angrygoat293@outlook.com
I am including the email address as this person does not have any online profiles that I can find- I only know them through email.

WHERE: All contact was through email, angrygoat293@outlook.com

WHAT: The customer filed a chargeback after I completed a fursuit concept art for them.

WHEN: January 23rd, 2016 - now.

PROOF:
All correspondence with customer from commission start to finish. [Large Image]
Completed Commission.
The Chargeback.
Customer denying they filed a chargeback.

EXPLAIN: Customer first contacted me January 23rd, 2016 and the commission was paid for the same day.
Commission was completed and sent to the commissioner February 6th, 2016.
They respond February 15th with a simple "thank you", and contact ceased.

About a month later (March 3rd, 2016), I receive a notification from paypal that this customer has filed for a chargeback, saying that "they did not make this purchase".
This is completely out of the blue as I have not heard from them about any problems/dissatisfaction with the commission.
I contact them immediately asking them to cancel the chargeback, and it is not until 2 weeks later, when the chargeback has gone through and their money returned that they finally reply saying "sorry, I did not mean to do a chargeback".
I request again that they return the money to me.

It's been several weeks and I have still not heard from them nor has my money been returned. This puts me back almost $100 as the $20 chargeback fee was tacked ontop of the already $75 cost.

I had gone into paypal and provided screencaps and my side of the story, but paypal sided with the commissioner as "intangible goods/services are not protected by paypal".

As this person does not have a developed online profile to my knowledge, I am not hopeful that any sort of resolution will come of this.

I urge artists and fursuit makers to not work with this individual, and if you see anyone using this concept art, do not work with them. I consider the artwork to be stolen as it was not paid for.

Comments

[tylociraptor.livejournal.com]

Out of curiosity, did you edit that email to say "angry goat" or did the buyer actually have that name listed? because I bet you dollars to donuts if he does, it isn't his real name, and could/should be reported to paypal.

This kind of thing really annoys me. It's happened to me twice- once it was an actual issue with someone's credit card being stolen and he quickly solved it for everyone, including me. The other time I couldn't even get back in contact with the person who filed the fraudulent charge back. Have you tried calling Paypal? As I understand it they are usually more helpful on the phone.

[celestinaketzia.livejournal.com]

Upgrading to a business account on Paypal is simply an easy click and you can put whatever name you want to display.

[tylociraptor.livejournal.com]

Oh yes, I'd forgotten about this!

[viothefoxbird.livejournal.com]

I have not tried calling PayPal, the "we do not protect intangible goods" seemed pretty final to me and I wasn't really sure what to do from there. If you have any advice I'm all ears!

[bigblued.livejournal.com]

One common workaround to the intangible goods issue is to always ship a physical item. So even if your art is all digital, and the "main" product is a digital file, you still send a printout in the mail. it doesn't have to be a high quality print, just a physical item that is sent to the customer.

[celestinaketzia.livejournal.com]

That could get expensive quickly. Having had to file a legitimate chargeback before, Paypal told me that only can protect a seller if they paid for tracking and it shows as delivered on the given tracking number. It could be a cost shuffled onto the customer in the end, though.

[viothefoxbird.livejournal.com]

The problem with this is that I do about 10 of these a week and currently do not have access to a car/post office. It's just not an easy option right now. :(

[mortymaxwell.livejournal.com]

Transportation issues, not to mention if a customer is international, the cost of international shipping would get pretty high real fast. And some countries are a nightmare to ship from and lose packages a lot.

[sresla.livejournal.com]

From the standpoint of someone who ships a lot of packages - the cost to do so is actually pretty minimal. For example:

A 100 pack of small padded mailers is $17 (http://www.amazon.com/EcoSwift-Shipping-Packaging-Materials-Envelopes/dp/B00DNOTBBY)

You can print postage via PayPal (https://www.paypal.com/us/cgi-bin/webscr?cmd=_ship-now) and tracking is automatically included. In this instance, you'd want to opt for a 1-2 ounce first class package and the total will be $2.45.

So, for the grand total of an additional $3 (which could be built into your commission structure) you could send out a physical package with tracking and include something like this in your TOS:

You will also receive via USPS a low-res black and white copy of your commission. (no need to make it high-res or color)

Anything under 12 ounces can be picked up by your postal carrier. I'm lucky because I live within walking distance of a blue box (a USPS drop-off mailbox) and my apartment also will hold packages in the office to be picked up by the carrier. If its thin enough, the padded mailer might even fit into an apartment mail drop. The beauty of printing the label via PayPal is that you can also play around with how it's printed so if you didn't want to use a padded mailer, you could print it legal letter size right on the envelope and save even more.

I certainly understand the privacy issue, so it might be a trade-off there; it's possible that you might lose out on commissions as a result, but if you state why it's being done in the TOS:

You will also receive via USPS a low-res black and white copy of your commission. PayPal does not protect the sellers or buyers of intangible goods like digital artwork so this is to protect both of us to ensure you're receiving what you pay for, both electronically and physically.

I imagine that people would be understanding.

[sresla.livejournal.com]

I forgot to mention that this would only work domestically. Shipping internationally is very expensive and for a package, will often require that some sort of customs form is filled out. However, I don't know what percentage of the OP's work is done with overseas clients, so that may be a non-issue.

[sresla.livejournal.com]

One last thing, I swear. I know I'm not supposed to edit, but I'm posting without thinking all my thoughts.

This also obviously hinges on having a printer. However, a printer is a small, small cost for doing this type of business. I have a low end HP that I bought ages ago for $50 and I've only had to replace the ink cartridge once (I wasn't only printing labels on it). You could probably get an inexpensive one for even less than that (although you want to make sure that the first ink cartridge is included).

I should also say (yes, I'm really done after this), that I just picked a pack of cheap mailers on Amazon. You could find the same non-bubble envelopes for even less, I'm sure. Yep, found them with minimal searching:

http://www.amazon.com/Columbian-Clasp-Envelopes-9-Inch-CO955/dp/B01ADR7YH6/ref=sr_1_5?ie=UTF8&qid=1460598180&sr=1-5&refinements=p_n_feature_keywords_browse-bin%3A7803875011

So, still $3 for shipping and the envelopes, but it's enough to break even on spending the money to ship something.

[viothefoxbird.livejournal.com]

You bring up some great points! In some ways, doing something like this would not be too hard and really could be something for me to look into doing in the future.

But- I would say about 50% of my commissioners are international. So it's still not a complete fix.

[mortymaxwell.livejournal.com]

What about using a freelancer site like Upwork with an escrow service? What are peoples' thoughts on that?

[mortymaxwell.livejournal.com]

This would be a deal breaker for me, for privacy and cost reasons. When I commission artwork, I am only interested in buying a picture, not a print or CD to go with my commission.