Beware: Blaze Redwolf / Angrygoat293

[viothefoxbird.livejournal.com]

WHO: Blaze Redwolf or Angrygoat293@outlook.com
I am including the email address as this person does not have any online profiles that I can find- I only know them through email.

WHERE: All contact was through email, angrygoat293@outlook.com

WHAT: The customer filed a chargeback after I completed a fursuit concept art for them.

WHEN: January 23rd, 2016 - now.

PROOF:
All correspondence with customer from commission start to finish. [Large Image]
Completed Commission.
The Chargeback.
Customer denying they filed a chargeback.

EXPLAIN: Customer first contacted me January 23rd, 2016 and the commission was paid for the same day.
Commission was completed and sent to the commissioner February 6th, 2016.
They respond February 15th with a simple "thank you", and contact ceased.

About a month later (March 3rd, 2016), I receive a notification from paypal that this customer has filed for a chargeback, saying that "they did not make this purchase".
This is completely out of the blue as I have not heard from them about any problems/dissatisfaction with the commission.
I contact them immediately asking them to cancel the chargeback, and it is not until 2 weeks later, when the chargeback has gone through and their money returned that they finally reply saying "sorry, I did not mean to do a chargeback".
I request again that they return the money to me.

It's been several weeks and I have still not heard from them nor has my money been returned. This puts me back almost $100 as the $20 chargeback fee was tacked ontop of the already $75 cost.

I had gone into paypal and provided screencaps and my side of the story, but paypal sided with the commissioner as "intangible goods/services are not protected by paypal".

As this person does not have a developed online profile to my knowledge, I am not hopeful that any sort of resolution will come of this.

I urge artists and fursuit makers to not work with this individual, and if you see anyone using this concept art, do not work with them. I consider the artwork to be stolen as it was not paid for.

Comments

[bearprince.livejournal.com]

This has been on my mind for a while, and in light of this situation and seeing more and more people being screwed over by that "intangible goods" rule -- I wonder, would putting a note in the transaction itself that says "by paying, the customer agrees that they are receiving only digital goods, and no physical item" be a viable workaround?

I work using invoices only, and I had this note, as well as a note saying that my customer agrees to my TOS upon payment, in every invoice I send. But would that actually put the artist in more danger since paypal isn't supposed to be used for intangible goods?

(But then I have to wonder why there's a "service rendered" option when you go to adjust shipping information... which is what i use to indicate I've finished the work that invoice was for.)

If that IS a viable option, though, maybe try switching over to invoices and putting in a clause similar to this? It might help avoid this situation in the future.

[celestinaketzia.livejournal.com]

"Intangible goods" has been out for a long time. Digital media is absolutely covered by Paypal now.

In order to get coverage for digital media you have to prove your client has received the file. Adoptables and art packs should be covered under this rule.

The issue is that "custom made items" are still not covered.