After that time, send another note with an ultimatum, referencing all prior contact with the artist. Something like this:
"Artist,
I originally contacted you on [date] for [type of commission]. I paid on [date] and never received a WIP. on [date 2] I asked to cancel, you said you would, but I never received a refund. I then asked on [date 3] if the commission could be changed. Since I have not received any reply since [date] and I have tried to contact you again on [these other dates], I was hoping to instead just get the refund from you.
If you could respond by [date 7 days from now] with some sort of plan or a refund to [my paypal address], I would really appreciate it. If I don't get a response by [date 7 days from now] then I will be forced to take this issue with paypal.
Thank you, [your name]"
Then file the paypal claim if they don't respond within the time frame.
EDITED TO ADD: The reason for wording the final note like this is because it usually allows you to send just this last note as proof for paypal. It also shows the artist you have your shit together and they probably shouldn't mess with you anymore.
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timeasmymeasure
no subject
Date: 2017-02-07 03:05 am (UTC)After that time, send another note with an ultimatum, referencing all prior contact with the artist. Something like this:
"Artist,
I originally contacted you on [date] for [type of commission]. I paid on [date] and never received a WIP. on [date 2] I asked to cancel, you said you would, but I never received a refund. I then asked on [date 3] if the commission could be changed. Since I have not received any reply since [date] and I have tried to contact you again on [these other dates], I was hoping to instead just get the refund from you.
If you could respond by [date 7 days from now] with some sort of plan or a refund to [my paypal address], I would really appreciate it. If I don't get a response by [date 7 days from now] then I will be forced to take this issue with paypal.
Thank you,
[your name]"
Then file the paypal claim if they don't respond within the time frame.
EDITED TO ADD:
The reason for wording the final note like this is because it usually allows you to send just this last note as proof for paypal. It also shows the artist you have your shit together and they probably shouldn't mess with you anymore.