Gotcha. In that case I hope its a lesson well learnt for the artist to make absolute certain what they are sending out is a quality piece and Im sorry you're the one that has to deal with the issues in the product. Im admittedly surprised by the multiple craftsmanship issues you got with this maker, particularly the raw foam in the feet. From what I've seen of their process their building techniques looked pretty solid. I hope you can get the issues fixed quickly, and to Keryu I'd suggest you offer to cover costs for repairs from the maker the client chooses. Due to issues with the que, hassle of shipping, and timeliness it's understandable the client doesn't trust you for repairs, but that doesn't mean it's out of your hands completely. It's not fair that the client should have to spend more on a product that should have come out of the box wearable and satisfactory.
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timeasmymeasure
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Date: 2017-03-07 05:58 pm (UTC)I hope you can get the issues fixed quickly, and to Keryu I'd suggest you offer to cover costs for repairs from the maker the client chooses. Due to issues with the que, hassle of shipping, and timeliness it's understandable the client doesn't trust you for repairs, but that doesn't mean it's out of your hands completely. It's not fair that the client should have to spend more on a product that should have come out of the box wearable and satisfactory.