Aurasoul the plushmaker
Jan. 15th, 2009 10:33 pmI just wanted warn you guys about her. Back in March I had commissioned 2 custom plushies from her to be completed (and mailed) by the end of October. I still have not received them nor any pictures to indicate they are done. I made 2 payments, one in March and the other in June. So they're both paid off, but as soon as she got my money she stopped responding to me. I had been noting her over DA and she would simply ignore them. Since then she got herself suspended on one account and banned from another. So I started emailing her and I got one reply saying she would send pictures the next day, that was a week ago.
I just tried to open a dispute with PayPal but they immediately closed the ticket since it was opened more than 45 days after the transaction took place. I've tried asking her for a refund but I don't think it'll happen, for lack of reponse more than anything else.
Does anyone know if there's any other way of getting a refund? Or if anyone knows her they should tell her to stop hiding from her commissioners.
I just tried to open a dispute with PayPal but they immediately closed the ticket since it was opened more than 45 days after the transaction took place. I've tried asking her for a refund but I don't think it'll happen, for lack of reponse more than anything else.
Does anyone know if there's any other way of getting a refund? Or if anyone knows her they should tell her to stop hiding from her commissioners.
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Date: 2009-01-16 05:34 am (UTC)Thank you for the information.
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Date: 2009-01-16 05:47 pm (UTC)no subject
Date: 2009-01-16 07:51 pm (UTC)You mean she got suspended just so she wouldn't have to take people messages?
I think a cunt punt is in order here.
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Date: 2009-01-16 08:09 pm (UTC)Not like she was responding to anyone's messages anyway.
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Date: 2009-01-16 08:07 am (UTC)no subject
Date: 2009-01-16 05:48 pm (UTC)no subject
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Date: 2009-01-16 05:52 pm (UTC)no subject
Date: 2009-02-08 03:53 am (UTC)no subject
Date: 2009-02-08 04:17 am (UTC)She did publicly post a journal with some updates for her commissioners, so I'm really not as angry with her as I was.
Thanks for the help tho! :D
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Date: 2009-01-16 10:38 am (UTC)no subject
Date: 2009-01-16 05:49 pm (UTC)no subject
Date: 2009-01-16 09:16 pm (UTC)no subject
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Date: 2009-01-16 10:37 pm (UTC)no subject
Date: 2009-01-17 09:14 am (UTC)reading through the comments here sure have made me raise an eyebrow, and I have to add its more and more to your favor. In case if I do not get to answer or such, she is on forum.furbase.de under the same name. Its a german forum though, but quite a few speak english. good luck!
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Date: 2009-01-17 09:19 am (UTC)no subject
Date: 2009-01-17 04:48 pm (UTC)no subject
Date: 2009-01-22 04:08 pm (UTC)no subject
Date: 2009-01-16 03:01 pm (UTC)no subject
Date: 2009-01-16 05:50 pm (UTC)no subject
Date: 2009-01-17 03:14 am (UTC)I was lurking the ^Devart page and a few users were pointing out that she was flaming other users. I went to her page (Ravesoul, before it was banned) and someone on her page mentioned she was trying to get herself permanently banned (fox porn/flaming) because she was purposely scamming people with commissions.
Im not sure if the comment is still there on Ravesoul's page, but I'm pretty sure thats what I saw.
Ah sorry, longtime lurker of this community (I hardly post here, I just read) haha XD;
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Date: 2009-01-17 03:37 am (UTC)If she really is trying to scam people, I hope she gets shut down.
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Date: 2009-01-17 03:41 am (UTC)http://comments.deviantart.com/4/5738184/938138312
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Date: 2009-01-17 03:45 am (UTC)no subject
Date: 2009-01-17 03:59 am (UTC)...Riiiight, exaaactly like Runo's. I have yet to see anyone who attempted Runo's patterns make something precisely like hers.
I hope it does get sorted out like it sounds like it is going to.
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Date: 2009-01-17 04:04 am (UTC)I've never heard of Runo, would you mind sending me a link?
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Date: 2009-01-17 04:07 am (UTC)Runo has a great doll site here: http://dollmaker.nunodoll.com/ She's in Japan and does not take commissions but releases all her patterns free of charge.
Getting the money back
Date: 2009-01-19 06:53 am (UTC)Re: Getting the money back
Date: 2009-01-19 02:15 pm (UTC)Re: Getting the money back
Date: 2009-01-19 04:48 pm (UTC)no subject
Date: 2009-04-02 07:59 pm (UTC)no subject
Date: 2009-04-02 11:23 pm (UTC)no subject
Date: 2009-08-29 04:09 am (UTC)I commissioned Aurasoul over a year ago for a plushie for my boyfriend. She has sent me pictures, but that was way back in like..April. I told her on german furry board that I have yet to get my plushie, and she blamed in on the shipping for loosing it. I don't know weather to believe her or not, considering she has lied so much in the past...
All I've had was bad experience with her. I wish I could get my money back, but I'm not too sure if paypal will do anything at this point of time.
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Date: 2009-08-29 06:09 am (UTC)no subject
Date: 2009-08-29 03:50 pm (UTC)no subject
Date: 2009-08-29 07:30 am (UTC)no subject
Date: 2009-08-29 03:23 pm (UTC)Also, could I see the receipt? It would help greatly.
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Date: 2009-08-29 05:34 pm (UTC)However I have been contacted by at least 3 others who had commissioned her and have tried to contact her thru the German forum and they've heard nothing. Commissioning is a business, and I'm sorry if you're her friend but she runs this business poorly. Commissioning relies heavily on good communication, mostly from the artist. More so because she's over in Germany and I'm in the States. I don't know her life and if she doesn't say 'I'm busy there's been a delay' how am I supposed to know that? This was also my first plush commission and I was not offered insurance or a tracking number.
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Date: 2009-08-29 05:50 pm (UTC)Shes getting angry at me over on the German Furry board when I posted on the forum and linked this page. Honestly, she should stop taking on commissions until shes able to sort things out if her life is busy. Even a customer on the German forum local to her posted that Aura said his plushie was done and that she would deliver it to him, and that was a few weeks ago.
Knowing that there are several other customers of hers that are having trouble getting a hold of her and have not received their plushies yet is not helping her case.
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Date: 2009-08-29 06:13 pm (UTC)I can say with certainty I won't be commissioning her again, and the only plushmakers I've dealt with since are those who have established themselves as such and are very professional.
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Date: 2009-08-29 07:02 pm (UTC)no subject
Date: 2009-08-31 10:07 am (UTC)I won't step into the breach for her and call you all liars, but I can surely say that Auroa herself is not a thief.
Yes, she has a very big problem with communication and I once told her to stop taking commissions when she doesn't even have time for her everyday life.
Speaking of, yes, it's also no lies, she does have great problems with her family, especially her father and every day I hope for the call to get my van over to her place and move her stuff out of that parental prison.
This is of course no excuse for letting folks wait for months, but I think it explains a little.
Again, I don't want to neglect anyone's accusations, I just want to relativize them a little.
Still, here is the small part with my personal opinion about something:
It's your own fault if you chose non-insured international shipping and the parcel gets lost, stolen, damaged.
If someone offers international shipping without insurance or tracking, you can still ask for it or assin a pick&ship of your own with a parcel service you desire. Everything else is just saving on the wrong end.
Furthermore, if anyone is still having problems with reaching Aura about already paid commissions, you can message me about it and I'll try and call her up.
no subject
Date: 2009-08-31 01:07 pm (UTC)Since it was my first commission, I wasn't aware I could request tracking, insurance, and things like that. But, I should've looked deeper into that, and I admit that being my own fault.
um
Date: 2010-12-16 08:30 pm (UTC)Re: um
Date: 2010-12-21 09:50 pm (UTC)Just so I know, did you already pay her?
Re: um
Date: 2011-05-16 01:58 am (UTC)Re: um
Date: 2011-05-16 06:00 pm (UTC)So if you still want me to contact her, please note me soem more details via private message and I'll see what I can do.
And welcome back to life! ^^