Advice needed please!

[shirikdraguinea.livejournal.com]

Heya guys, I'm just posting an advice post here for the moment as I am not ready to do a full on beware with this customer and am hoping to get things resolved with them. No names are being mentioned at all in this post.


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I just... don't know what to do here. I am WILLING to admit I was in the wrong for not keeping her fully up to date buit I genuinely don't know where to go from here. This was literally out of the blue, I'm good friends with her partner and neither herself nor him have mentioned ANYTHING to me about this prior to this email from her relative.   

EDIT:
Since I have been waiting for this to be approved I have been working to meet the 30days specified by the customer - the CUSTOMER however is refusing to respond to my emails asking for clarification on markings and some aspects of their fursuit. I have sent all emails to the customer and to their aunt and neither have responded to my requests for further information despite me stating I genuinely cannot work on some aspects of their suit UNTIL I have this information. To clarify, the customer is not unwell and has been active daily on Facebook, Twitter and FA - they are just not responding to my requests for information.