A Question.

[banrai.livejournal.com]

A month or two ago, I took a couple of badge commissions. One customer ordered two badges from me for $10 each plus $2 for shipping, for a total of $22.

The long and the short of this situation is that the commissioner is the fiancee of a friend of mine, and since the time of the commission we have had a bit of a falling out and she and her fiancee are no longer speaking to me. At this point one badge is finished, and I intend to refund the price of the second one - however I have no way to mail these items to the customer. I've left two instant message reminders, to no reply. I've attempted to send an e-mail to the address that was attached to the Pay-pal they paid from (which had no mailing address associated with it) only to have it bounce. Attempting to send the client a note on Fur Affinity asking for a way to get these items to them yields that they have blocked me.

So, what would be the best option in this situation? Obviously I am trying to make right on my half of the transaction, but this person is making it impossible for me to send their badge and refund along to them. I have no intent to sully these people's names, thus why I haven't named anyone -- other than this they were quite pleasant to work with. I really would like to just get these things taken care of so that I can wash my hands of them since they are being so terribly unreasonable.


If by chance you are the person involved and you do read this, please e-mail me at pyrithia -at- gmail -dot- com with either an address to ship this badge and partial refund to, or a statement that you do not want them and are refusing refund and delivery.

Comments

[thornwolf.livejournal.com]

Honestly if you've tried everything (and it seems you have) and they still don't seem to want to be in touch with you even for something like this, I think there's not much else you can do. If they approach you at a later date and want the badge/refund, then at least you'd be prepared to give it to them, but until then I'd keep the money and the badge and just let it sit. You obviously did your part, the ball is in their court.

[banrai.livejournal.com]

Yeah, I suppose. On the bright side, if nothing else, I can always use it as a sample at cons and whatever.

[anjel-kitty.livejournal.com]

Yeah that is what it would be by this point. I mean you made the effort, and if they see this completely civil and professional plea from you to get them their badge, and are still unreasonable, I think your liability ends.

[spiffystuff.livejournal.com]

Seconded. At this point just set aside the badge somewhere you won't lose it, and be ready to send out / partial refund if they do get in touch with you. I suppose in a long-term scenario, hopefully in a year or so tempers will have cooled and you can give them a polite ping and ask them if they'd like their badge/money because you don't want to short anyone...

[whitewashsunset.livejournal.com]

If you have their paypal address, would you just be able to send the refund and explain in the notes that you are refunding them for the badge that wasn't done and that if they would like the other badge, to please e-mail you with a shipping address? I mean, if they turn THAT away, then I just wouldn't worry about it.

Sorry for this whole mess, though :( Sounds like a real bother.

[stormslegacy.livejournal.com]

I second this, you don't need to be on speaking terms with someone to refund a payment. I wouldn't fret much voer it at this point anyway.

[banrai.livejournal.com]

The biggest problem with just refunding through PayPal is that I had intended to send a cash refund, since my Paypal and bank account are presently pretty drained of funds until at least the 10th, and I just really want to get this wrapped up so I don't have to worry about it anymore. But, oh well... I'm just hoping one of them see this post and get back with me about it.

[thaily.livejournal.com]

Do you have a mutual friend who could pass it along to them?

[banrai.livejournal.com]

Unfortunately not at this time. They live way up in PA, and as far as I'm aware we don't really have any mutual friends.

At this point I'm just going to sit on it, and if later they try to raise a fuss about it, it's not like I don't have proof that I've tried to contact them.

[litheauyer.livejournal.com]

I wouldn't know what to tell you to do. =( Sucks that they aren't responding to ya though.