Guarantees?

[lilenth.livejournal.com]

There's been a fair few posts on Terms of service and other legal bits that artists need to take commissions, but what about afterwards? I'm sure many people have many happy customers who have enjoyed their work for years but there's always a chance that something will have gone wrong with something after it's completed.

How long a guarantee should an artwork have on it? How long after purchase would you expect an artist to compensate you/replace/repair/refund if your purchase turns out to have a fault? (By fault, I mean an actual fault, ie it falls apart or fades suddenly for no apparent reason, not "waahh that stud is a millimeter off, it's ruined")

What sort of things would you consider an artist has to cover, what would definitely not fall under it in your opinion?

Is it strange to guarantee something like an illustration?

Comments

[razzmatazzmay.livejournal.com]

I think a lot of it has to do with the fact in both instances they were artists I had not dealt with/ heard of before, and wasn't wanting to risk causing a potential problem over 5$, not knowing how they would react.

I do understand that nothing should be falling apart, whether its 5$ or 50$, but Just like I usually don't return inexpensive things to stores, I'm not one to hassle an artist about it either.