Trouble with a Commissioner
Jan. 22nd, 2011 11:02 amSO since he is threatening to come here and post about me...I think I will bring it here first and try to figure out what I can do about it.
OH and I am Kinked on Furaffinity. I took a commission for a 20 page sketchbook from Athari on Furaffinity. He asked for LionKing charaters. I told him I could do them in my style kinda...but I was not a "disney" replica artist...but I think he liked my low price of only 100 bucks.
Now all of my other sketckbook commissions have been artistic license. Just tell me who and a basic what and I have fun with it.
First thing that happens is he is VERY picky about the actual sketchbook. Makes me tell him size, brand, whatnot. Fine. I got the biggest reasonable sized like he wanted.
Then he tells me ONE pose. Just one. I asked for more (sometimes it's easier to draw with liberty as many know) He refuses and wants to see it first.
Then when I do finally post it... he is unhappy with the style but okay with it. I said I was not a disney copy artist, that my style would come through.
So then i get ....the list! God. Detailed discriptions of each and every pose and exactly what angle, what expression....everything. On every angle.
So now I am expected to do this for only 5 bucks each. Crazy.
So it takes me a long time. I admit that. I was really bogged down with the idea of how narrow it was. I was not looking forward to it...so I was slow. My fault.
So I finally get nearly done and ask for his address.
no...he want's a SCAN of every sketch BEFORE I mail it.
That will take me forever. Not to mention I would have to tear the pages out of the book because I don't have a flat scanner.
I said no...I will just give you a refund.
He said he is in Russia and can't accept money on paypal.
So I gave him the option of tearing up the sketchbook....and he takes it.
I scanned the first 10 pages. This takes me forever....
Why? Because my scanner sucks and I have to clean up each one before posting.
He sees small copies and makes comments again about the style not being quite there.
I email them to him.
He claims he did not get it.
I have no proof of emailing, but I obviously have the file...why would I lie?
Now it's been a few weeks and he wants scans of the rest and those resent in a zip file...which I don't even know how to do.
I just want to be done with this.
I want to send a 1/2 refund and let him out of my life.
He wants me to just get it done today.
I have spent way way more time on this commission than is worth this. Dozens of hours.
and yes...the entire process has been over a year in the making. (or nearly a year)
So I know I am slow. I just wish i had never taken this on.
Should I spend hours more scanning, cleaning, and sending him this. Or force him to accept a refund?
UPDATE:
Thanks everyone for your comments. I roughscanned the rest without cleaning up lines or whatnot and emailed.
I am done and case closed. Should have said no from the beginning but since I did not I did what I needed to do.
no subject
Date: 2011-01-22 04:33 pm (UTC)If I were in your position, this is what I would do. Send the guy an e-mail and explain very carefully that you have finished his sketchbook as you previously offered and as was agreed on. Scan the pages in, but don't even bother with the clean up. Adjust the levels if you need to, but if there's a load of erasing or whatever to be done, frankly I wouldn't bother. Tell the commissioner that he's welcome to scan them back in himself when he receives the original pieces.
OR
Just force him to take the refund.
Also: Actually, thinking back on it now, I've worked for this guy before. He does have a paypal, because that's how he paid me. And iirc, he was very uncommunicative and picky then, too. :|
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Date: 2011-01-22 04:35 pm (UTC)Barring the agreement saying you will provide a scan along with the physical item, no, stop scanning. He commissioned real media. Give him the real media. Pack the whole thing up, mail it to him. It's finished, send him the hardcopy. You did the work.
Sending it also gets it out of your life. Refunding and keeping the book means you'll be reminded of this everytime you see it. Mailing it gets it out of your life.
no subject
Date: 2011-01-22 04:35 pm (UTC)This is a business transaction, you can't force him to do anything. You provide a service for taking money, he needs to accept you're not going to give what he wants. What he wants are full fledged cleaned up art, not sketches.
I'd have refunded him a long time ago and said, "Find someone else" and smiled walking away.
Those type of people are not worth the trouble.
no subject
Date: 2011-01-22 04:48 pm (UTC)(no subject)
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Date: 2011-01-22 04:37 pm (UTC)Just tell him you can't and you can send him the book. You've done the work you were paid for. :/
no subject
Date: 2011-01-22 04:40 pm (UTC)Geez :\
Anyways, I'm sorry you got into such a plight with this. Def not worth the time and money in the end.
How did he pay you? Paypal?
no subject
Date: 2011-01-22 04:42 pm (UTC)(no subject)
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Date: 2011-01-22 04:43 pm (UTC)Since we have no correspondence to see, in the future I would make sure to make it -very- clear to your clients of these type of items that they can only get so descriptive. Especially for such a low price! Perhaps the best they can give you is a character and a theme for the image, and that's it.
Edit: There's an artist whose sketches I adore. The most she lets you do is submit a character reference and a single line for her to go off of. Like when I commissioned her I gave her "preparing for a mission", and that was it. It worked out great. :3
no subject
Date: 2011-01-22 10:09 pm (UTC)I have commissioned another artist, Vilani, for a sketchbook before, only describing characters and giving a story and vague general description. It worked perfectly indeed. However, Kinked haven't said anything about what level of description detail she expects, so I thought she wants me to describe every picture.
no subject
Date: 2011-01-22 05:07 pm (UTC)To know what you should do here, it would be helpful to see EXACTLY the wording of the original commission.
no subject
Date: 2011-01-22 05:38 pm (UTC)It would help to see the dialogue when the commission was first ordered. If there is no talk of revisions, I wouldn't think you'd have to clean them up or anything, but I would have scans just in case something happened to it durning shipping. Just it seems like the refund would be bad for both parties in this instance: you did the work so it's done and waiting to be shipped essentially. It may have been unpleasant, but all the more reason you'd want to get paid for it. I'd just scan the remaining pages, but don't worry about cleaning them up. He bought a real media item and unless you agreed to clean the sketches in the beginning, the scans should be for preview purposes (or a back up for you, should it get lost in the mail or something like that).
I agree that a lot of the part before would be unpleasant, but you also accepted it whether you regret it now or not. If the requests were too confining, the time to talk about it was before it started, not now, after the whole thing is over. The way sketchbook commissions work seems to vary from artist to artist from give me characters to give me different things you want me to draw, but what I normally see is something inbetween (maybe request 5-10 poses for this, and the rest are your choice). He may be used to it being more buyer defined, or it may be the phrasing on the commission itself (something like "This is essentially 20 sketch commissions").
The important thing is what to do now, and it seems to me that you need to just do simple scans to show him and then ship that puppy out!
no subject
Date: 2011-01-22 10:14 pm (UTC)I've never asked for revisions or cleaning up. If I understood correctly, her scanner doesn't work without cleaning...
> I would have scans just in case something happened to it durning shipping
This is the exact reason why I want scans. I don't trust Russian postal service, it's terrible. :(
> The important thing is what to do now, and it seems to me that you need to just do simple scans to show him and then ship that puppy out!
I've even agreed to get just scans without shipping.
You can also read my looong comment below for details.
no subject
Date: 2011-01-22 05:45 pm (UTC)I wouldn't even give him a refund at this point. I'd tell him you're going to charge him labor for scanning it. You've priced yourself below minimum wage already and now you're working for pennies. It sounds to me like he's taking advantage of someone that he figures he can bully.
And TBH, anyone who only pays $100 for 20 sketches is not paying a rush charge, so if it takes a year I think they should suck it up or pay better next time.
And, a little tidbit on dealing with Russians... You have to say no and mean it. We tend to be rather abrupt and frank and if you're not doing the same thing back we will take it as if you have no problem with it. You have to stand up for yourself.
no subject
Date: 2011-01-22 10:19 pm (UTC)If you want to really know what I ask, please read my looong comment below.
> I'd tell him you're going to charge him labor for scanning it.
I don't mind charging. The problem is, Kinked can't find ANY proper scanner to actually do it.
> if it takes a year I think they should suck it up or pay better next time
The way I see it, the artist tells the price, the commissioner pays what he is asked for. If she thinks price is unfair, why does she continue to charge exactly the same price over and over?
You can also read my looong comment below for details.
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Date: 2011-01-22 06:01 pm (UTC)But I don't think you're obligated to scan this stuff for him unless that was part of the original agreement.
I think you should put your foot down - tell him you've done all the work you're going to do on this except ship it out to him (do get tracking/insurance on it tho). Don't scan it anymore, don't even bother sending him more files. He can scan it himself once he gets it if that's what he wants.
no subject
Date: 2011-01-22 06:50 pm (UTC)But either way, like you said and others agreed with- this guy is very much a hassle. I'm so sorry, I've been there!
no subject
Date: 2011-01-22 10:25 pm (UTC)Please read my looong comment below if you want to know details.
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Date: 2011-01-22 06:51 pm (UTC)no subject
Date: 2011-01-22 10:23 pm (UTC)no subject
Date: 2011-01-22 07:20 pm (UTC)Or send the finished work and tell him that's all you can do for him. He still has no reason to complain about you.
I had a similar commissioner. Refused a refund after I had updated him often and explained why the commission was taking so long (needed to find a pose reference... weird pose). So I know what kind of frustration you're feeling now. I hope this will work out!
no subject
Date: 2011-01-22 10:28 pm (UTC)Russian PayPal accounts are one-way. I can pay, but I can't receive. Refunds work, but are limited by banks, I think time limit is around month or so.
> I had updated him often and explained why the commission was taking so long
The problem is, Kinked has never done this. See my looong comment below for details.
no subject
Date: 2011-01-22 07:34 pm (UTC)You don't need to accommodate everything a commissioner asks for, especially if it isn't in the original agreement. It's not like you're going to revise the sketches, which is why he would want them to be scanned. Just send it and let him scan it himself. Trust me, no-one really pays attention to people like him when he complains, usually people like that have a list and most of us have the common sense to judge whether or not someone is just too picky. From my experience some customers can never be pleased so don't waste your time.
no subject
Date: 2011-01-22 10:33 pm (UTC)I just don't trust Russian postal service. I have a lot of experience with them, trust me. They've ruined or lost more than two or three pictures. I don't want to lose the sketchbook too.
Also, every normal scanner doesn't need any cleaning up to get pencil sketch scanned. I didn't know about this issue before Kinked told about it here.
If you want to know details, please read my looong comment below.
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Date: 2011-01-22 07:37 pm (UTC)If he won't accept the sketchbook or provide you with an address to mail it to, and he won't accept a refund either... thank him kindly for his monetary donation, and move on. After that point, I personally would burn the sketchbook pages related to his artwork... mostly for gratification in the "this never happened" sense. :P
Athari, the evil commissioner :-)
Date: 2011-01-22 09:33 pm (UTC)First, the primary problem with Kinked is that she never provides any information. It takes at least three private notes to get the timyest piece of information from her. I've said numerous times that in order to solve problems, she should at least tell me about them. Nothing has changed. She still ignores half of my notes. She still doesn't provide any critical information (see details below). She responds only after shouts on her page, which she immediately removes. And it was especially funny when she told in her journal she couldn't get in contact with me and forgot my account name. A few hours after removing my shout from her page. Idea of logging into her previous account didn't cross her mind either (she has changed her name).
I can understand a lot of things. Technical problems are okay. Personal problems are okay. Even emotional problems are okay. It took more than a year sometimes for artists to finish commissions for me. Almost always it wasn't a problem (except for around two cases when I was plainly robbed, but I didn't care much, because amount of money involved wasn't significant). You know why? Because they were communicating. They warned me about delays, the replied to my questions about estimated completion time, they described their problems.
> He asked for LionKing charaters. I told him I could do them in my style kinda...but I was not a "disney" replica artist...but I think he liked my low price of only 100 bucks.
If you're wondering, I was specifically searching for artists who offer sketchbook commissions. I've had a very nice experience with Vilani (http://www.furaffinity.net/user/vilani/); Kuna (http://www.furaffinity.net/user/kuna/) has also drawn comics for me. I liked getting a lot of pictures in one go. Vilani's conditions were very specific, I could only give characters and story, it's her who decided what exactly to draw. Nevertheless, the result of this artistic freedom was great and I was searching for more like this.
The fact that you've gone far beyound sketches and have provided cleaned up line art in fact (judging by a few preview scans you've posted in your gallery) is a pleasant surprise for me, especially considering I have never required this level of quality from you.
> First thing that happens is he is VERY picky about the actual sketchbook. Makes me tell him size, brand, whatnot. Fine. I got the biggest reasonable sized like he wanted.
All I was interested in is size, because quality of pictures and scans is higher this way, I think. You haven't said me the brand anyway, IIRC (may be mistaken).
> Then he tells me ONE pose. Just one. I asked for more (sometimes it's easier to draw with liberty as many know) He refuses and wants to see it first.
I've said it then, I repeat it now: I wanted to know how you'll draw the characters. It's not very hard to draw just one picture, is it? It shouldn't take like, two months?
> Then when I do finally post it... he is unhappy with the style but okay with it. I said I was not a disney copy artist, that my style would come through.
Quote: "The sketch is nice, I'm happy to see it at last. :) The lions don't look exactly like Nala and Simba, they inherit a lot from your style. It would be nice if the characters will be closer to the original, but it's not necessary. I don't mind it, it's just what will influence my decision to commission more TLK in the future."
There're more grades of happiness than binary happy/unhappy. The style wasn't perfect for this kind of commission on my scale, but I still liked it. If you haven't done so, you can read my comment to your submission with preview of my sketchbook (http://www.furaffinity.net/view/5029110/). You'll notice I really liked your imagination with poses and expressions (http://www.furaffinity.net/view/5029110/#cid:37208080).
> So then i get ....the list! God. Detailed discriptions of each and every pose and exactly what angle, what expression....everything. On every angle.
Strange. I thought I've given enough freedom. Quote:
Re: Athari, the evil commissioner :-)
Date: 2011-01-22 10:56 pm (UTC)I agree that I don't know why she doesn't just resend one or some of the pictures she has scanned, especially since I can't see the email exchange. I'd theorize that the files are large and that too takes some time, more than she wants to continue spending at this point, but I'm just guessing. Still, you need to let her (snail) mail you the book and be done with things.
Basically, you paid $5 per piece. In some ways price doesn't matter - you are entitled to your art or a refund no matter how much or how little you paid. But in other ways, price does matter. It is not reasonable to expect an artist to spend hours catering to your expectations on top of the time it took her to draw the art when you paid less than an hour's minimum wage!
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From:Athari, the evil commissioner :-) (part 3)
Date: 2011-01-22 09:35 pm (UTC)> I email them to him.
> He claims he did not get it.
> I have no proof of emailing, but I obviously have the file...why would I lie?
> Now it's been a few weeks and he wants scans of the rest and those resent in a zip file...which I don't even know how to do.
This funny email issue. I have GMail account. It has spam filtering disabled so that I receive everything (I use filtering on client side and check every single spam letter). None of the people and services ever had issues with my email. Yet Kinked somehow managed to fail to send multiple times. It's beyond my understanding why it happens.
Okay, after so many failures I began suspecting lying. But I've always been suggesting solutions. I've given her FIVE email accounts of different providers. Has she ever sent something to them? No, she has just ignored those requests (I repeat: multiple requests).
Okay, email doesn't work for Kinked. I've suggested to put the files into single ZIP archive and post them using file sharing service. I've given links. If the issue is with creating ZIP archive (I thought everyone who uses computer for more than a month knows what it is...), I can give detailed instructions. But somehow I read about this issue here, not in my private notes. Funny, eh?
> He wants me to just get it done today.
Quote of the last paragraph from a recent note: "Now, you take the sketchbook, go to your scanner, scan the rest of the pictures, pack all 20 pictures into ZIP archive, send them using a file share site, give me the link via FA note, and we both we'll be able to finally forget about all this. If I don't receive the pictures, I'll do angry things like posting on artists_beware. I don't want to do this, but I see no other option, in case I don't receive the pictures."
Okay, now that I read it I understand it can be interpreted as "today". I was actually going to end the last sentence with "within a week", but forgot it. Sorry.
> Should I spend hours more scanning, cleaning, and sending him this.
I suggest finding a normal public scanner, spending half an hour to scan the pictures, sending them using file sharing service and giving me a link. I think it's MUCH easier. And we both will benefit from it.
Also... you're artist, right? How come you don't have a normal scanner? Cheap scanners are cheap. Cheap models cost less than $100. Anyone can afford it. For me, an artist without a scanner is like a programmer without a computer. I can't understand this. If you want to refund, why don't you just spend $100 on a scanner and scan the pictures properly?
P.S. I've commissioned around 70-90 artists. I've had issues with only a few. From the top of my head... Banrai and Korrok said I can't share hi-res version of my picture, although it was never stated before. I wasn't satisfied with quality sometimes (two last commissions out of around seven by Kalida, one by Spirit Creations; they were sub par to what the artists can do), but I just left it as is and just didn't commission more (commissioning is a bit like roulette anyway). A few artists haven't drawn anything, so I was robbed in fact, but I didn't care, because prices weren't significant. Sometimes I pay bonus to artists who work really hard on my commissions. I try to be nice, but I lose my temper if I don't get replies.
Re: Athari, the evil commissioner :-) (part 3)
Date: 2011-01-22 10:24 pm (UTC)No offense intended but as an artist without a scanner currently, it's very easy for that to happen, in my case I upgraded my system and have been unable to find adaptors for my existing scanner because it's an older one.
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From:no subject
Date: 2011-01-22 09:43 pm (UTC)If he didn't receive the email with the images, then re-email him them and send a separate email at the same time that you have sent them. It might be the original got blocked for being too big or went into the spam etc.
You can create a Zip by putting the art in one folder- selecting the folder- right click(pc)/ control click(mac)- select 'create archive'. This should create a Zip file that you can send.
If he still can't get the email then upload to Photobucket or similar site and email him the direct links. I know you desperately want to get him out of your life but it's worth an extra half hour to make sure you've done all you can for him get the images.
Say no to revisions and further pages being scanned. You've done your bit to create what he wanted and provide him with some example images, even though scanning images wasn't part of the deal. What he gets in the book at this point is what he gets.
Basically at this point I think you're going to have to demand he gives you an address to mail it out to, or he doesn't get it at all. Above all get tracking or delivery confirmation etc even if it costs way more, so you can avoid the 'I didn't receive it' stink that seems likely with this customer. I know it's an ouchie to pay extra postage but it'll avoiding even more grief on a 'loss' project.
If you have to keep repeating the same email (commission complete, give me address to post to) every time he bugs you about it then it might get through that you're not going to give him any more attention and just want to give him what he paid for.
no subject
Date: 2011-01-22 10:59 pm (UTC)Also Russian tracking isn't compatible with international tracking, I'm afraid. I've heard from my friend, who has sent literally hundreds of things internationally and had even more posted to him, that there were cases when tracking system reported "it's in Russia" and Russian postal service claimed, "We've never seen such a thing".
I'll ask him for more details. It happens with big packages, but I don't know about smaller ones.
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Date: 2011-01-22 10:44 pm (UTC)no subject
Date: 2011-01-22 11:03 pm (UTC)ZERO artists, among those who I worked with, ever had problems with scanning a picture. Especially those who do traditional art like sketchbooks.
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Date: 2011-01-22 11:51 pm (UTC)no subject
Date: 2011-01-22 11:54 pm (UTC)Judging by the overbearingness of the replies and the absolutely batshit insane demands he is making (bringing Lion King watersports porn to a public scanner? Are you fucking serious?) The warning was very much needed.
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Date: 2011-01-23 12:12 am (UTC)(frozen) (no subject)
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Date: 2011-01-23 12:02 am (UTC)Anyway I rough scanned everything and emailed it. I am done. I am burning the rest out of my memory.
Thanks so much for helping me get some perspective.
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Date: 2011-01-23 12:08 am (UTC)(no subject)
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Date: 2011-01-23 01:02 am (UTC)But it leaves me wondering why couldn't all the scans be emailed before posting on artists_beware, not after a few hours of argument...
(frozen) no subject
Date: 2011-01-23 02:34 am (UTC)(frozen) (no subject)
From:(frozen) (no subject)
From:International Mailing
Date: 2011-01-23 02:46 am (UTC)If you send that sketchbook out, and it's going to Russia... you'd better make sure that you legally CAN send it. http://pe.usps.com/text/imm/ps_013.htm#ep1603920 [Books, newspapers, magazines, and other printed matter are admitted provided they contain no articles and reproductions of a vulgar and erotic nature that might be detrimental to public policy and the economy and that might infringe human rights.] That makes me wonder.
When you fill out the customs form for it (have fun with that), you have to be exact with what is in the box.
I sent a package to around there on Dec 10th. The recipient didn't get it till January 12th. Customs also opened the package in front of him because it was international and they're quite suspicious.. They asked him what was in the box before they opened it, and he had to confirm what was in there ...and they did go through the contents, opening them up and what not.
Re: International Mailing
Date: 2011-01-23 03:03 am (UTC)Re: International Mailing
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