Update on Avsun Mascots and advice request.

[demons-haven101.livejournal.com]

I just recently received an e-mail from Esh Avsun. This is what the e-mail said:

Hey There-

   We received your Toothless foambase- he looks great! However, we just learned from Prefur that we couldn't get in touch with the artist selling the eyes- so we will have to refund your 35.00. However, commissioners are a bit wary to send payments right now due to the delays, so it may be just a little bit longer before we can get that refund to you. Prefur also sent a baggy of little black horns she handmade for Toothless- they are super cute! We have spoken about your commission and would like to offer you a free foambase for your trouble- in which case, we would wait a bit longer until Prefur gets here (she is visiting to help us catch up) and then we'd send Toothless and the additional foam head together. Let us know what you'd like to do. We'll send photos of him to you today! Thank you so much for your patience and understanding and have a great day!!

--
Avsun Mascots

Now, first of all it was 25.00$ for toony eyes that I had originally paid for, so I'm not sure where the 35.00 came from. Now here is the question that I have. Should I give them another chance or just ask them to send me the head? (Which doesn't really match toothless all that much, but that is alright I suppose.)

Comments

[demons-haven101.livejournal.com]

I had replied to them telling them that I'd like them to send me the toothless base. (yes, they sent me pics of it.) I told them that they could keep the 25$ to ship the second base to me later on, if the decide they don't want to, then refund the 25. They told me the second base would be of any character I want and would be finished by the end of may. I'm currently waiting for a reply from them. If I don't get one in the next few days, I'll be taking further action. :)

[fatkraken.livejournal.com]

While I appreciate they are trying to do right by you, making a free "apology" head for a customer while there are still those out there waiting on work due last October seems extremely shady to me. Unless they think they can clear their ENTIRE 7 month backlog in 4 weeks, then they'll be putting off overdue work to appease you even though you've been very reasonable and undemanding beyond what you're actually owed

[demons-haven101.livejournal.com]

I understand that and don't like it, thus I am just trying to get the toothless head. I could care less at this point if they choose not to do the extra head. But losing simply 25$ as oppose to 125$ is a significant difference to me. I already told them that I'm wary due to the over due work so many people mention, hopefully to encourage them further into getting stuff done.