Yes, they were way too TMI. How to handle it better? Don't get snippy back. I think you know this :P Just say "sorry for your loss. Please let me know when you expect to ship" ... unless of course they are dragging the deal on for weeks, and/or you are in danger of going past a deadline (paypal refund deadline, event you want the item for, whatever). THEN it's reasonable to say "I'm sorry to hear that but I need it by X"
It's true their business is not your business, and you might want to spread the word if you suspect they do this sort of thing chronically, but courtesy and professionalism are always things to strive for on both sides of a transaction.
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timeasmymeasure
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Date: 2011-07-25 09:49 pm (UTC)How to handle it better? Don't get snippy back. I think you know this :P Just say "sorry for your loss. Please let me know when you expect to ship"
... unless of course they are dragging the deal on for weeks, and/or you are in danger of going past a deadline (paypal refund deadline, event you want the item for, whatever). THEN it's reasonable to say "I'm sorry to hear that but I need it by X"
It's true their business is not your business, and you might want to spread the word if you suspect they do this sort of thing chronically, but courtesy and professionalism are always things to strive for on both sides of a transaction.