Buyer will not pay for finished commission

[negawolfie.livejournal.com]

WHO: Yuurikin
https://www.furaffinity.net/user/yuurikin/

WHERE: Business of commission was at a collab account in which me and my friend owns. https://www.furaffinity.net/user/mutantfreak/

WHAT: My friend who is the artist opened 2 commission slots. Yuurikin was the first to nab one and ask for a $20 full body commission. This is where I come in because I handle all the transactions and business of the account so we moved our discussion into the notes.

WHEN: July 5th, 2012

PROOF:  These are all of the notes on July 5th and on the 12th, plus the note that was sent on August 17. They are all in order.
http://www.iaza.com/work/120819C/iaza17005772125500.png
http://www.iaza.com/work/120819C/iaza17005735188800.png
http://www.iaza.com/work/120819C/iaza17005715854400.png
http://www.iaza.com/work/120819C/iaza17005777081600.png
http://www.iaza.com/work/120819C/iaza17005783887800.png
http://www.iaza.com/work/120819C/iaza17005763851600.png
http://www.iaza.com/work/120819C/iaza17005774453500.png
http://www.iaza.com/work/120819C/iaza17005732483500.png
http://www.iaza.com/work/120819C/iaza17005793052700.png
http://www.iaza.com/work/120819C/iaza17005720470900.png
http://www.iaza.com/work/120819C/iaza17005780461100.png

EXPLAIN: Yuurikin has had a small history with us. When we started Yuurikin was an amazing customer to have, she would pay quickly and gaves us a good conversation from time to time. She really enjoyed my friend's artwork a lot. We started out back in January. As months went by things were doing pretty well Yuurikin would always ask for a hold on our adopts which we had no problem in but the thing was she would never buy them even after waiting for a month or more. One day we were selling a huge batch of $5 adopts that had never sold. Yuurikin wanted to do a trade which I agreed on. So I gave her the adopts and waited for her half of the trade but it never came so I brushed it off since it was only a cookie cutter critter. 
When she took a art commission slot from us everything was going smooth at first till it came to the payment part. I ask for payment up front before my friend starts anything but since Yuurikin was like a friend she told me the payment will be sent in an hour or so because of her father. So I OKed it and the first stage of the commission was started which was a pencil sketch. Yuurikin loved how it looked all that was needed was a expression changed. So while going through this she mentioned to me that she found a friend who will pay for her now, which was fine. As we waited for payment the drawing was being pen inked and colored. After waiting for what I believe was like an hour or more I checked my paypal to see if anything was sent because the commission was completed. I saw no payment and the first thing that went through my mind was hoping that the email of the paypal was correct so I sent her a note about it. I told her she can't get her commission until payment is sent which she understood. After that I heard no word from her untill July 12th when I sent her a pm from my main account telling her that the payment was still never sent so she told me in reply that she will remind her friend. So I waited more and still never gotten a payment. Now my computer crashed from a hard drive failure on the 6th so I had no way to contact some people. It was on the 12th when my mother lend me her laptop so I could send a note from my main to Yuurikin that payment has not been sent.
So as of August 17th I sent her a note asking what was her friend's FA so I could explain the situations and that I am still waiting for payment. As the note was read by her I never gotten a reply even as of today (August 18). So she pretty much ignored us.  

Me and my friend are extremely upset, Yuurikin had our trust and it felt squashed down pretty hard. The ink that is used for the lineart of the drawings is expensive which costs us $14.25. These are $8 bottles of ink which does run out after a lot of use. This is why we sell cookie cutter adopts with a large verity of color designs on them which is the only thing done digitally. Our main goel for this business is to make the customers happy and satisfied. We also have made a simple TOS if that is needed on here for this report. https://www.furaffinity.net/journal/3377520/

Also I do apologies if there are any errors my Enlgish is not my stong points and this is the first time I posted on here.  

Comments

[cyiakanami.livejournal.com]

That's a shame. Seems she was willing to spend 86 on this today http://www.furaffinity.net/view/8675902/

I hope she pays for what she owes to you instead of other things. Will be blocking her my self.

[starinthegutter.livejournal.com]

whoopsie, wrong reply hit!

[leahtaur.livejournal.com]

If she had won that, she might have decided not to pay for it as well, just like she did to the OP. :/

[negawolfie.livejournal.com]

Yeah that was something I have been noticing usually because I see her either bidding on auctions or buying things from other users. I have been trying to be very polite as possible over the whole situation.

[starinthegutter.livejournal.com]

Beware well warranted- but tbh, I wouldn't have even started any 'next steps' (inking, changing expression, etc) until I saw the payment go through. Also, after all the red flags you had before this incident I would have been wary. That's what "paying up front" is all about.

[fuzzwolfie.livejournal.com]

^ This!

Friend or not, I would have stopped at the pencil sketch and waited there for payment. No payment, no further work on the piece. Especially with the prior red flags your friend was giving you.

Sorry that happened to you though. :<

[negawolfie.livejournal.com]

>~< Yeah we both learned our lesson.

[negawolfie.livejournal.com]

>< Yeah I know, I do admit we are in fault of that after this whole situation we are a bit more strict with our rulings now.

[mistresswolf.livejournal.com]

Also... watch out when asking for payment... you can't actually ask people to send it under 'personal' if you are selling commissions. It is up to the artist to pay the PP fees and making a customer pay them is against PPs TOS. You can always just factor in the fees to your prices, but don't write down anywhere that you are including a 'PayPal fee'. PP can freeze your account otherwise if they catch you.

[negawolfie.livejournal.com]

Ah I didn't know that, thank you for that. >.

[mistresswolf.livejournal.com]

You are welcome. http://thefeecalculator.com/ is a helpful way of figuring out what you should charge when you take fees into account. :)

Paying fees sucks, but it is part of being in business. This is why many stores have a 'minimun purchase' if you need to use debit/credit, as the company that the store rents the machine from asks for a percentage and/or flat fee per transaction. I have heard my boss whine about it enough. XDD

[negawolfie.livejournal.com]

Lol thank you again and yeah fees are a pain but I guess I will have to embrace it then xD

[taasla.livejournal.com]

The great thing about them is that if you claim taxes on your art, you get the fees back. :)

[puritikoneko.livejournal.com]

Sorry to hear that this never got resolved, I was hoping that after not hearing anything about it for a while that things had ironed out and you two had gotten what you were owed from them.

I'm glad to see you two have brought it to A_B though, maybe this will give the buyer a little extra push into getting themselves into gear and paying what they're owed (or at the very least to re-evaluate their spending habits!). Best of luck to you and your friend!

Edited for spelling/grammar mistakes!

[negawolfie.livejournal.com]

Well the thing is I couldn't really contact people much due to my computer crashing and the long wait period. After countless checking on paypal through a phone app there was no sign of payment. It's nearly 2 months and nothing has been sent. Plus to see her continually buy things and bidding a high amount of cash really fuels me. http://www.furaffinity.net/view/8675902/
She's willing to pay $86 for this but not $20 for a commission? I just don't understand why she can't pay a cheap commission...

[puritikoneko.livejournal.com]

Yeah, I saw that. As sad and frustrating as it is, some people just don't know (or care) how what they do can affect others. She's not the first commissioner to be posted here for buying and backing out of payments.

[negawolfie.livejournal.com]

I just honestly don't know what to do. Do I just keep noting her or report her to the admins? I'm afraid I will be reported for harassment and we tend to know how FA is at times.

[poizenkat.livejournal.com]

Fa shouldn't ban you for noting them on occasion. ESPECIALLY when they owe you. Perhaps you could send a shout or something?

[negawolfie.livejournal.com]

Yeah I'll send a note today. I just hope she will reply this time >

[sigilgoat.livejournal.com]

Has she told you to stop noting her? If not, you shouldn't get in trouble for noting.

[negawolfie.livejournal.com]

No all she did was ignore me sadly. I will note here today.

[negawolfie.livejournal.com]

Update: Sent a note, has been read with no reply yet.

[kwolf13.livejournal.com]

Wow, that's really a shame, but this is why I don't start a lick of work on a commission until I receive full payment. If it needs to be put ON HOLD then so be it. I won't work for free.

I'd say note her about once a week, and perhaps shout on her page, too. Until you at least get a reply, if not payment. It wouldn't be harassment, so long as you're not cussing her out or starting a flame war on her page. You have every right to keep pestering her for your money, or at least an explanation from her. Especially since she was a friend, too.

That's the most disturbing part of this situation. She was a friend, and she's screwing you like this. :/

[negawolfie.livejournal.com]

:/ Pretty much I trusted her a lot. She gave me no problems before until these things started to happen. I never once offended her or yelled at her. I have been nothing but polite and tried to make her and my customers happy. I am not even sure if I did anything wrong but then I was told by her friend that she gets like this at times. That I have to keep going at her for her to finally give in.

[kwolf13.livejournal.com]

Yup, seems like all you can do. I have a sneaking suspicion the whole "I found a friend to pay for me" thing was a lie to buy time or something. Or maybe so she could make it seem like it's not her fault if she didn't pay you. It seems bizarre she'd come up with someone to pay you for her randomly, like that.

[negawolfie.livejournal.com]

The thing is she does commissions. I was at one of her streams and she was talking to someone about how she got payed $90 from someone.
http://www.iaza.com/work/120827C/iaza12666017660200.png
Here is the proof of it.
The proof I was never payed
http://www.iaza.com/work/120827C/iaza12666077742300.png
You can see I never got $20 from anyone.

[kwolf13.livejournal.com]

Now that makes her whole "A friend is paying me" thing seem even more like bullshit. She MUST have money, unless she blows it on other commissions the minute she gets it or something.

If she makes that much in one Commission, why is it so hard to shell out $20 to you for what she bought?

[negawolfie.livejournal.com]

https://www.furaffinity.net/view/8729605/

Well seeing how I saw this today :/ That's what fueled me to make the journal.

[kwolf13.livejournal.com]

*Facepaw*

Yah, I would DEFINITELY start shouting on her page asking for your money, or at least a reply. Not flooding it, but just a shout a day. Not only to get your money, but hopefully if she doesn't immediately delete it, maybe it'll show other people she tries to buy from that she's a stiff, and maybe deny her business.

And mention how you see her spending money (or trying to) in the notes you send. Let her know that you're onto her shit and you're watching, so there's no excuse for her to not pay you.

[negawolfie.livejournal.com]

Yeah I been doing that like I said I noted her, she read the note but no reply. It's been an hour now since she read it too :/

[kwolf13.livejournal.com]

Note her again tomorrow, one early in the day, and another that night. And keep a routine. And if she blocks you, then you can report her in a TT and tell them the situation. Maybe they could do something, because it's against TOS to scam people like that.

[negawolfie.livejournal.com]

OK thank you because I really don't know what else to do.

[kwolf13.livejournal.com]

Yah, there's not much you CAN do if she won't reply. But hey, no sweat. If this goes on too long, maybe you could try other sites she's on. Maybe play dumb and say you weren't sure if she was getting your messages on FA, so you tried this site. Just so it doesn't seem so stalker-esqe xD

[kerstin-orion.livejournal.com]

Got your message; glad to hear they finally paid! Thank you so much for letting me know. I'll mark this post as resolved.

Feel free to update your post with the new info.