Beware: BunnyBunsandTails on dA

[cheshirenekoboi.livejournal.com]

WHO: BunnyBunsandTails on dA/RabbitTales on FB

WHERE: Transaction details were conversed on DeviantART

WHAT: 2 Wig commissions valued at 55 per wig, $110 all up.

WARNING **LONG FILE UNDER CUT***

The file above explains the When, Proof and Explain very well. ^^' I hope this is okay. 

Side-note: I did not ask the deviants of Complaints forum to harass or point out Bunny's errors to her. I honestly did not expect them to pounce on her the way they have. Nonetheless, she continues to hide the comments, even marking them as spam, pretending as if nothing's happened.

Comments

[splatterhouse.livejournal.com]

This is incredibly hard to look at and follow.

[kayla-la.livejournal.com]

You think so? While image reports are rare and unusual, I thought it was pretty easy to follow. Though I admit I would prefer people didn't do it this way in the future.

[vtforpedro.livejournal.com]

I didn't find this hard to follow myself, though I've certainly never seen a beware posted like this!

To me, you seemed very polite and professional in all your contact with her. You had every right to ask for a refund at that point and I find her TOS and behavior abysmal. Yikes, beware well warranted.

[xisidereal.livejournal.com]

I actually liked it a bit more than the link to this, go back, link to that, go back. It made it super easy for me to read!

[splatterhouse.livejournal.com]

It's probably my own preference for neat paragraphs of reasonably sized text & links vs. giant page-stretching jpegs with oversized random fonts (& that was a serious statement, not snarky like it will inevitably appear - I have a very strong preference for information to be presented in a academic/professional manner).

[puppetmaker40.livejournal.com]

This seems to me to be a clear case of an artist who can't separate the personal from the business and they bring their personal feelings into situations where they shouldn't be.

The reasoning that they can hold onto the money that was paid to them for goods which were not delivered if they find that their client is "trouble" shows an emotional response to something that they perceive rather than good business practice.

After the monetary breakdown of where the money went, I think the solution would have been to send the OP the wigs and both parties have done with it. If Rabbit Tales has bought the wigs then the wigs belong to the OP.

I am going to ignore the side projects on this. I have build a plush or a puppet in the middle of working on a commissioned piece to clear my head. However I keep a careful eye on my deadline(s) and make sure my clients know where things stand. WIP are important here.

Now the $110 question is, did she send you the things that she said she was going to send you?

[bladespark.livejournal.com]

Honestly, you are *partly* at fault for not giving a deadline when you had a deadline in mind. Yes you were under the impression that it would go quickly, but the artist never promised that to you, so they were under no obligation to meet an invisible deadline they never knew existed. That is really entirely on your head.

But they are *massively* at fault for their horrible reaction to your request for a refund. They should have attempted to work things out, not lashed back and acted as though you were making some kind of personal attack on them.

[xisidereal.livejournal.com]

In that regard, it's probably my poor eyes appreciating said oversized fonts XD

[taasla.livejournal.com]

Uh, no. It is theft to take your money and not deliver something for your money. It isn't your fault that she doesn't know how to balance her costs and time it takes her to style the wig.

[taasla.livejournal.com]

This! I have poor vision, and I greatly appreciated the huge font, lol.

[xisidereal.livejournal.com]

I do the highlight or +ctrl trick all the time on AB, so this was a welcome change XD

[crazy-onna.livejournal.com]

I'm concerned that if the image link ever stops working then all the information about the beware would be gone.

[kayla-la.livejournal.com]

That's part of why I don't prefer it, but we do archive bewares, so don't worry. It was difficult to screencap though because of that, which is the other reason.

[oceandezignz.livejournal.com]

We log all bewares in our own archives, so in that event we can pull it back up.

[jakejynx.livejournal.com]

So, did you ever receive the wigs and extensions?

[genkigami.livejournal.com]

This was really easy to follow! I like how this beware was put together.

That being said, something stops being a hobby when you start taking money for it. You can't take money for a product and then tell someone to shove off when they want their product, that's theft.

Avoiding. Shame, I love their pony wigs and would've considered them for a Roseluck wig.

[lem0ntrees.livejournal.com]

Personally, I love the way this beware was formatted. I vastly prefer something like this to *giant pile of links* followed by a long paragraph of explanation.

What this artist is doing is theft, plain and simple. You cannot just take someone's money and then never deliver their product, even if they were really nasty to you. OP was very nice and patient, and the artist was way out of line.

I think the only mistake OP made was not establishing a deadline. Even if it is 6 months to a year out, always make your deadline known.

[sushidragon.livejournal.com]

I actually can't see it at all on my iPod, I think it's too big for the device to handle.

[the-sushi-ushi.livejournal.com]

I personally found it easier too! I hate going back and fowarth between links. Eventually I hit TLDR when that happens.

[cheshirenekoboi.livejournal.com]

She said she sent the unstyled wigs/extensions to my friend's house, it has been almost a week and my friend has not received them yet. I'm going to give it another week or so at least and if they don't arrive, well, poop, I'll have to contact her and ask what's up. *cringes* I don't know if she sent the dyeing supplies too - but I should think so, considering I paid for that too.

[cheshirenekoboi.livejournal.com]

I know I'm at fault for not giving a deadline but if I had known she had a waitlist or a queue at the beginning, I would have specified, heck, I should've specified when I /did/ find out she had one but I thought there was plenty of time and that she would focus a majority of her time on commissions ^^'' it's my mistake to assume!

I agree D: I was so shocked by her hostility! Admittedly, I forgot that her TOS stated no refunds, because it'd been 3 months since I'd read it so I kinda derped there xP But still, she should be able to answer a question sensible not angrily!

[cheshirenekoboi.livejournal.com]

My friend has yet the receive the wigs and extensions. I'm hoping it'll be sometime soon. :(

[cheshirenekoboi.livejournal.com]

^^'' Thanks, I think she's more concerned about her publicity on facebook than she is about business/commissions stuff.

[cheshirenekoboi.livejournal.com]

Thank you! I was worried that it was too large, and my eyes popped out when I saw the file overlap the journal layout!! xP

I think the "It's a hobby" stance is a horrible defense for her business, she isn't doing herself or her potential customers any favors by saying that! It'll just make them steer clear of her, specially when they read that she can deny service any time before and after payment >_<''

PONIES! X3 I'm sorta half in, half out of that fandom~

[cheshirenekoboi.livejournal.com]

Thank you!

She has decided to send the wigs unstyled/undyed to my friend's house. It hasn't arrived yet, I hope she included the dyeing supplies because I paid for that too O.<''

I should of specified a deadline ^^' I accept full responsibility for that! It was foolish of me not to mention it. At least I know for next time!