Commissioner Beware: Touya_Vulpes

[ritz-bitz25.livejournal.com]

WHO: I am an artist that goes by Ritz_Bitz on FA. I was commissioned by Touya_Vulpes on FA.

WHERE: During my livestream art session.

WHAT: I was livestreaming $10 shaded headshots done traditionally. People could have them laminated and mailed for $1 more. He was the first to order and got his art that night. 2 days later, on December 5th, I recieved an email that the funds were on hold and I needed to take action in the resolution center. I responded saying "He got his art that night, its intangible goods but he has the file already so I cannot offer a refund". Today, the 19th, I got an email saying the payment was reversed and given back to him. Turns out I'm not covered as a seller of goods unless the item is shipped, so he was able to make a claim he never recieved it and I lost my case because I couldn't ship this intangible good.

WHEN: Livestream took place on December 3rd and he recieved his art the same night.

PROOF:





EXPLAIN: When the hold was placed, I was confused but figured something wasnt verified with his account or such. I didn't contact him at this point, I answered the case in the resolution center and waited. Today I got an email that the payment was reversed, and I saw that the $10 had been sent back to him from my account. Upset and irritated, I noted him about it and he said "Oh I've been having issues with paypal for the past couple weeks. I don't know what it is." I told him he needed to resend the money or I was gonna delete the art and go through paypal for a resolution. He acted slightly irritated, saying "*sigh* fine just delete the art". I already completed the work, so obviously I wanted to be paid for it. I called paypal and spoke with their customer service.
It turns out he filed the claim that he never got what he paid for, and I had no defense with it being 'intangible goods' that I did not ship. This is why I lost the case.


I DID get my money back, however I am extremely displeased with the way the commissioner acted, trying to get his money AND have the art. He has been blacklisted now and I have changed my commission policy to having all the work I do shipped out so I can protect myself.

Comments

[lem0ntrees.livejournal.com]

I've always paid for non-shipped art as Services instead of Goods to avoid problems like this.

[amocin.livejournal.com]

Pretty much this. If its not marked as Services, then it asks me to ship something, and so the commissioner can always say that it was never shipped... with Digital art... not much to ship there.

So an easy way to avoid this mess is to always request that they mark it as Services. If you get their payment and there is a ship request next to it in PP, refund it and ask them to do it again properly.

[lem0ntrees.livejournal.com]

That, and if I am not mistaken, paying as Services does not give out your address which I know some people worry about.

[deejthistle.livejournal.com]

Thirding this. It's a sound way to cover both parties' butts.

[stormrunner1981.livejournal.com]

Sending Invoices is usually a great Idea as well instead of letting them pay you directly.

[centauress.livejournal.com]

Chargebacks could still happen for 'unauthorized credit card transactions' IE, call the credit card company and say the card was stolen or the transactions aren't authorized who then calls PayPal...