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artists_bewareWHO: Fenrir's Child/Mordrude's Monsters
WHERE: http://www.furaffinity.net/user/fenrirschild/ http://www.furaffinity.net/user/mordrudesmonsters http://fenrirschild.deviantart.com/ http://www.mordrudesmonsters.com/
WHAT: Full fursuit commission
WHEN: First payment May 20, 2011, paid in full July 31, 2011. Fursuit head stolen early December 2012, refund received January 23, 2013.
PROOF: Paypal payments: http://i3.photobucket.com/albums/y93/SirFratley/Paypalscreen-1.jpg (Fen's real name blurred, all non-relevant transactions crossed out)
Initial Contact: http://i3.photobucket.com/albums/y93/Si
Fen's old TOS: http://i3.photobucket.com/albums/y93/Si
FA notes, kindly provided by Synwolf, showing proof of Fen's accusations that I stole the head:
http://imageshack.us/photo/my-images/81
http://imageshack.us/photo/my-images/54
http://imageshack.us/photo/my-images/25
http://imageshack.us/photo/my-images/82
http://imageshack.us/photo/my-images/58
http://imageshack.us/photo/my-images/25
http://imageshack.us/photo/my-images/81
http://imageshack.us/photo/my-image
http://imageshack.us/photo/my-images/16
http://imageshack.us/photo/my-imag
http://imageshack.us/photo/my-images/82
http://imageshack.us/photo/my-images/83
http://imageshack.us/photo/my-images/70
http://imageshack.us/photo/my-images/83
EXPLAIN: I commissioned Fenrir's Child/Mordrude's Monsters for a full fursuit in 2011, with the original soft completion date of Rainfurrest 2011. We knew it was an ambitious target, so it wasn't disappointing when it wasn't done yet. Shortly after Rainfurrest 2011, there was some personal drama between myself and my ex best friend, which Fenrir's Child had inadvertently became involved with in other ways. Unknown to me at the time, this caused her to lose motivation to work on my fursuit. Several deadlines were set and missed. The first deadline after the drama was for January 2012, where I would pick up the fursuit for the When Furballs Strike 8 bowling meet in Kenmore, WA. When my wife and I went, the fursuit was not yet completed. The head was finished on the outside, but unwearable due to incomplete interior work.
Because of the delays, Fen had offered free upgrades to make up for the extended wait. I gladly accepted. Unfortunately, upgrades aren't any good unless you actually get the fursuit.
The next date was set for another When Furballs Strike meet in late May 2012. Again, the fursuit was not complete, with several months going by with absolutely no work done. The next completion date was set for Halloween 2012. Needless to say, it wasn't finished either. In November Fen had opened up for more commissions, and one of my closest friends had posted on her journal asking about my fursuit: http://i3.photobucket.com/albums/y93/SirFratley/Journalcomment.png Shortly after, Fen had finally come forward with why she had not been working on my fursuit this whole time, and offered a partial refund, which I politely declined because of financial troubles on her end: http://pastebin.com/k2PACa6X We decided to push for December completion.
In early December, it was discovered that my head was missing, believed stolen. We discussed various options, including her remaking a head if I don't dock her in reviews or I pay $300, I get the remainder of the suit plus a partial refund, or, least desireable, a full refund. However, she backed out of any agreements and said she will be refunding me, without any say in the matter, in 45 days from the date of the police report for the claimed theft. Here is the full chatlog from that conversation: http://pastebin.com/q1UbWVix
On the day the refund was due, she paid at 10 PM, without answering my emails or IMs asking what's going on, since it was getting late in the day and I still hadn't received my refund. Thankfully I did eventually find the refund in my paypal account, and our transaction is closed.
Throughout this entire ordeal, I have been as patient as humanly possible, when all my friends were saying I should be making a fuss and have posted her on A_B a long time ago. Before the head was stolen, even Fen agrees I've been extremely patient: http://i3.photobucket.com/albums/y93/SirFratley/FensaysImpatient.png This entire commission has been nothing but constant waiting and repeated disappointment. There were many times I had felt absolutely trapped. I wanted to speak up and say she was taking too long, but if I did, I feared she would rush and push out a sub-par product, or give up and refund me without even trying to finish it. When she backed out of our agreement to let me have the rest of the fursuit minus the head, the gloves came off.
While Fen's quality of work is extremely good, she simply lacks professionalism, basic business ethics, and the ability to complete large projects on time, allowing personal drama to interfere with her commissions. For small items such as tails, she would be a great builder to consider, but for anything more, I say Buyer Beware.
Edit: Updated the proof to include initial email and Fen's old TOS. Also fixed a typo that had been driving me nuts.
Edit 2: Added the FA notes between Synwolf and Fen, kindly provided by Synwolf.
WHERE: http://www.furaffinity.net/user/fenrirschild/ http://www.furaffinity.net/user/mordrudesmonsters http://fenrirschild.deviantart.com/ http://www.mordrudesmonsters.com/
WHAT: Full fursuit commission
WHEN: First payment May 20, 2011, paid in full July 31, 2011. Fursuit head stolen early December 2012, refund received January 23, 2013.
PROOF: Paypal payments: http://i3.photobucket.com/albums/y93/SirFratley/Paypalscreen-1.jpg (Fen's real name blurred, all non-relevant transactions crossed out)
Initial Contact: http://i3.photobucket.com/albums/y93/Si
Fen's old TOS: http://i3.photobucket.com/albums/y93/Si
FA notes, kindly provided by Synwolf, showing proof of Fen's accusations that I stole the head:
http://imageshack.us/photo/my-images/81
http://imageshack.us/photo/my-images/54
http://imageshack.us/photo/my-images/25
http://imageshack.us/photo/my-images/82
http://imageshack.us/photo/my-images/58
http://imageshack.us/photo/my-images/25
http://imageshack.us/photo/my-images/81
http://imageshack.us/photo/my-image
http://imageshack.us/photo/my-images/16
http://imageshack.us/photo/my-imag
http://imageshack.us/photo/my-images/82
http://imageshack.us/photo/my-images/83
http://imageshack.us/photo/my-images/70
http://imageshack.us/photo/my-images/83
EXPLAIN: I commissioned Fenrir's Child/Mordrude's Monsters for a full fursuit in 2011, with the original soft completion date of Rainfurrest 2011. We knew it was an ambitious target, so it wasn't disappointing when it wasn't done yet. Shortly after Rainfurrest 2011, there was some personal drama between myself and my ex best friend, which Fenrir's Child had inadvertently became involved with in other ways. Unknown to me at the time, this caused her to lose motivation to work on my fursuit. Several deadlines were set and missed. The first deadline after the drama was for January 2012, where I would pick up the fursuit for the When Furballs Strike 8 bowling meet in Kenmore, WA. When my wife and I went, the fursuit was not yet completed. The head was finished on the outside, but unwearable due to incomplete interior work.
Because of the delays, Fen had offered free upgrades to make up for the extended wait. I gladly accepted. Unfortunately, upgrades aren't any good unless you actually get the fursuit.
The next date was set for another When Furballs Strike meet in late May 2012. Again, the fursuit was not complete, with several months going by with absolutely no work done. The next completion date was set for Halloween 2012. Needless to say, it wasn't finished either. In November Fen had opened up for more commissions, and one of my closest friends had posted on her journal asking about my fursuit: http://i3.photobucket.com/albums/y93/SirFratley/Journalcomment.png Shortly after, Fen had finally come forward with why she had not been working on my fursuit this whole time, and offered a partial refund, which I politely declined because of financial troubles on her end: http://pastebin.com/k2PACa6X We decided to push for December completion.
In early December, it was discovered that my head was missing, believed stolen. We discussed various options, including her remaking a head if I don't dock her in reviews or I pay $300, I get the remainder of the suit plus a partial refund, or, least desireable, a full refund. However, she backed out of any agreements and said she will be refunding me, without any say in the matter, in 45 days from the date of the police report for the claimed theft. Here is the full chatlog from that conversation: http://pastebin.com/q1UbWVix
On the day the refund was due, she paid at 10 PM, without answering my emails or IMs asking what's going on, since it was getting late in the day and I still hadn't received my refund. Thankfully I did eventually find the refund in my paypal account, and our transaction is closed.
Throughout this entire ordeal, I have been as patient as humanly possible, when all my friends were saying I should be making a fuss and have posted her on A_B a long time ago. Before the head was stolen, even Fen agrees I've been extremely patient: http://i3.photobucket.com/albums/y93/SirFratley/FensaysImpatient.png This entire commission has been nothing but constant waiting and repeated disappointment. There were many times I had felt absolutely trapped. I wanted to speak up and say she was taking too long, but if I did, I feared she would rush and push out a sub-par product, or give up and refund me without even trying to finish it. When she backed out of our agreement to let me have the rest of the fursuit minus the head, the gloves came off.
While Fen's quality of work is extremely good, she simply lacks professionalism, basic business ethics, and the ability to complete large projects on time, allowing personal drama to interfere with her commissions. For small items such as tails, she would be a great builder to consider, but for anything more, I say Buyer Beware.
Edit: Updated the proof to include initial email and Fen's old TOS. Also fixed a typo that had been driving me nuts.
Edit 2: Added the FA notes between Synwolf and Fen, kindly provided by Synwolf.
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no subject
Date: 2013-01-29 05:26 pm (UTC)no subject
Date: 2013-01-29 05:43 pm (UTC)He never said: "I bet you destroyed the suit!", or "You destroyed the suit!", he simply asked something along the lines of "Why, did you already destroy it?" Because she said she had already wasted her effort, r whatever.
So unless someone can show me a screen cap where he directly accused her of destroying the suit, rather than asking a valid question in order to prove a point of view, then I'm still going to stick to my opinion that she over reacted and misconstrued a simple question. She then refused to listen to him when he tried to explain that he was not accusing her of anything, only trying to prove a point, and that seems to be where things really went down hill.
no subject
Date: 2013-01-29 06:52 pm (UTC)no subject
Date: 2013-01-29 07:02 pm (UTC)Edit: Here's the excerpt from the chatlog. You can see Fen being overly mellowdramatic in her reaction:
[17:01] mordrude: That said, if it hasn't turned up by the bowling meet, I'll start gathering funds for a refund
[17:03] Cani: If we're going to have to go with the refund option, the partial refund for the missing head and sending me the rest of the suit would be the best option.
[17:03] mordrude: I don't think I am going to go that route
[17:04] Cani: So you're saying a full refund?
[17:04] mordrude: yes
[17:04] Cani: With all that wasted effort and materials?
[17:04] Cani: And advertising my design?
[17:04] mordrude: materials and effort have already been lost
[17:04] mordrude: I advertized my work, not your design
[17:04] Cani: What, did you destroy the rest of the suit or something?
[17:05] mordrude: are you actually accusing me here?
[17:05] Cani: No, I'm making a point.
[17:05] mordrude: please think this through carefully
[17:05] Cani: If you still have the rest of the suit, then it's not a waste.
[17:05] Cani: I can re-commission a head, and still make use of everything else.
[17:05] mordrude: you wouldn't be able to get a replacement head either way
[17:05] mordrude: the furs I used are not available
[17:06] Cani: I can find something that comes close.
[17:06] mordrude: there is literally nothing available that comes close
[17:08] Cani: You do realize that by going with the full refund, you've effectively been stringing me along for 19 months with nothing to show for it but promoting your business.
[17:08] mordrude: You do realize that a theft is beyond my control, correct?
[17:09] Cani: It's 100% your responsibility, theft or not. We had a binding agreement, and it's your responsibility to live up to it.
[17:10] Cani: Theft prevention is completely under your control by making sure your premises is secure, and by maintaining insurance against loss or damage.
[17:10] Cani: That's how businesses work.
[17:10] mordrude: a full refund is living up to my responsibility
[17:10] Cani: This all could have been avoided if you had just finished it on time.
no subject
Date: 2013-01-29 07:14 pm (UTC)no subject
Date: 2013-01-29 07:18 pm (UTC)The internet doesn't translate things well at all. Trust me, I know. It's an impossible amount of pussyfooting/kidgloving, etc, but in sensitive areas like addressing this particular issue(Which is setting a standard for this ever happening anwyays) I think it really does sound like an accusation.
no subject
Date: 2013-01-29 08:25 pm (UTC)Either way, I think it was handled VERY poorly when she posted the image on FA and even stated there that "She was accused of destroying the suit." when Cani clearly explained that he did no such thing.
It was just a bad affair all around and I feel sorry for everyone who had to be involved in it.
no subject
Date: 2013-01-29 08:50 pm (UTC)I will agree that she shouldn't have posted the image to FA, although it does seem to more than a handful of people that his statement was accusatory, so no matter how 'clearly' he explains that he didn't, if you think his statement seems accusatory, then his follow up 'explanation' comes off more as a bold faced lie. Again, perspective is reality.
Everyone handled everything really shittily and this is just a terrible ordeal for everyone and I'm very glad not to have been involved in it. It smells quite fishy to me but w/e it's over and done.
no subject
Date: 2013-01-29 08:54 pm (UTC)no subject
Date: 2013-01-29 08:56 pm (UTC)no subject
Date: 2013-01-29 09:25 pm (UTC)I mean, what do people think they can do with these stolen suits except possibly sell them in some way. They can never be worn to a con or meet or sold on a well known furry site because they are stolen. I just don't get it.
I think one reason we see so many issues with fur suit makers lately (This isn't aimed at Fen, just saying in general), is because new makers see fursuit building as a quick dollar but don't realize the work and time it takes to create suits for commission. It's a lot different than making something for yourself because you can take all the time in the world and try new techniques and cut corners or whatever you want on your personal suit, but when you are doing it for a profit it is now a job and not a hobby and needs to be treated as such. Many new makers lack the people skills, time management skills, and building skills to really be offering commissions but they do it anyway to make fast money and then either can't deliver or deliver sub par products or vanish off the planet with someone's money.
People should realize what it means to work as a fursuit builder in a business setting and get a really well developed style and grasp of quality workmanship before trying to take commissions.
no subject
Date: 2013-01-29 07:29 pm (UTC)Emotions were high on both ends. I had just been told I've waited 19 months with my hopes rising and crashing multiple times with absolutely nothing to show for it but wasted time and disappointment, so obviously I was upset.
no subject
Date: 2013-01-29 07:31 pm (UTC)no subject
Date: 2013-02-15 04:15 am (UTC)Tone cannot be heard VIA text, and I personally read the "What, did you destroy rest of the suit or something?" as an accusation also.
Sucks that this happened, I've been seeing it pop up on both sides of the deal around various sites, and it's just a mess of drama. D: