Advice?

[dressedallinfur.livejournal.com]

Hello A_B community, I do apologize if this isn't the place to ask, this is my first time posting here, but
I was wondering if you could give me some advice.
Recently I had put up a notice on my etsy shop that I couldn't take any more commissions because I am starting school. A day later another etsy user bought a commission from me without contacting me first. I have sent them a message five days ago and two days ago I had sent them another and they haven't contacted me back. Also, they didn't provide any information on what they wanted in the notes section too. How long should I wait before I should contact them again? Should I cancel it and refund them if they do not contact me at all?

Comments

[ibagface.livejournal.com]

If your planning to be too busy to do orders on Etsy then id suggest putting your shop into hiatus and reopening when you have time. If you are able to do a few items here and there only list them on your etsy. That will stop you running into this again.

In the future however, if something like this happens cancel the item, refund the money and apologize to the person for your mistake of keeping the item up.