Date: 2013-09-12 09:30 pm (UTC)
Personally if I cancel a commission, no matter how much I've done, I refund the full amount. I mean, if I do it because I just don't want to/lack of time/personal reasons.

If the commissioner is harassing me, or something, I refund minus the work I've done, because it's on them/their fault.

I think it's wrong to keep someones money because I just don't want to do it.

On completed works and asking for a commission. Never refund after the work is done. They had ample time to ask for a refund/changes before you finished the image.
If you messed something up (Forgot something, messed up a marking) fix it free of charge.
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