Beware: Nayel-ie [Resolved]

[rainmustang.livejournal.com]

WHO: Nayel-ie

WHERE: https://www.furaffinity.net/user/nayel-ie/

WHAT: Digital Stream commission that was paid to be upgraded to a two character
adult themed piece.

WHEN: October 9th and 22nd 2013.

PROOF: The original commission was supposed to be a stream one that she never
got around to doing. The entire conversation took place in LiveStream to set up
the commission. The only proof I have that I do have one from her is one of the
few replies she gave to me in a note that I am on her que http://i.imgur.com/bSF3c5t.png

Proof of primary payment for commission http://i.imgur.com/HARP9xu.png?1

Proof of second payment to make commission Adult http://i.imgur.com/xBi6sev.png?1

Proof Nay read a note of mine but did not reply. http://i.imgur.com/MOys009.png

Proof of second attempt to contact her, but note is being ignored. http://i.imgur.com/45236Or.png

EXPLAIN: October 9th 2013 Nay held a commission stream. I commissioned her then
for a two character piece of my fiancee and I in a two character mature pinup.
I paid the first $140 to have it done and waited my turn in the stream. Nay got
tired and ended the stream, saying she would finish the que at a later time.
Later in October she put up a journal that she was going to try her hand at full
blown Porn/Adult art. I paid her an extra fee to make my commission Adult (See
payment proof). Months and months go by and I do not hear a thing. I contacted
her again to see where I stood in her que. (See proof one) she told me I was
being worked in. Continued waiting. I contacted her again in September and she
read my note but ignored it, not bothering to reply this time. I sent her a
third note (see proof five) but she is now ignoring me entirely. Nay is
actively taking new commissions all the time via stream and on FA, but ignores
her existing customers. I have dealt with 240+ artists in my time of
commissioning art and this is the first time this has happened to me.

*Edit: Established contact with artist. Work resumed on piece and commission was completed.

Comments

[latiro.livejournal.com]

Disappointing to hear that. I really love her art, but I don't think I could commission her if she's ignoring you.

Beware noted.

edit: from reading her TOS, yikes. That just gives me some more reason to avoid working with her! Beware doubly noted.

[torch-tiger.livejournal.com]

Darn another good artist gone bad.
I hope this gets resolved and you get your art.

[anuvia.livejournal.com]

It's always very frustrating when an artist refuses to make contact with a client. As much as I don't like the idea of using this website to force any hands, I do hope it brings this artist to at least make contact and try to settle the transaction.

I also wanted to comment on the OP themselves! Having done several commissions for this client in the past I have nothing but great things to say. They are always very kind and a pleasure to work with! I highly reccomend working with them! Because of my personal experience with them it baffles me how the artist in question could outright ignore them given how kind and understanding they are.

[jemindra.livejournal.com]

Both your 1st and second payment screenshots are the same. Were the prices the same for each one or different? :o

[rainmustang.livejournal.com]

Fixed. x.x

[lauralien.livejournal.com]

I feel that it should be pointed out that there are a couple lines on her TOS (http://nayelie.wordpress.com/2013/01/01/terms-of-agreement-2013/) that might explain why she's ignoring you: One line says she'll ignore notes asking for ETAs, and another says that clients are not to ask how long their art will take. She's also got a (scary) blanket "no refunds" policy.

There might be some hope, though: She has a journal posted with info on how clients can remind her of an owed commission (http://www.furaffinity.net/journal/5736298/). I know she deletes a lot of her journals, so maybe the fact that this journal hasn't been deleted means it's still an "approved" method of contacting her? Some of her comments make it seem like her ability to keep her backlog organized is a bit weak. Hopefully, it's as simple as your commission slipping her mind, and re-sending your info through e-mail will get her back on track.

Best of luck to you!

[rainmustang.livejournal.com]

Her TOS means nothing when she has $160 of my money and will not deliver. Local laws trump her TOS and it has no legal weight in court. She can't just ignore me and hide behind her TOS that is pretty much designed to protect her and screw her commissioners. I doubt it has slipped her mind when she read my note asking about it and did not bother to reply. The fact she continues to take new commissions all the time yet I have been waiting a year now is simply not fair, nor a good business practice.

I am usually very patient as long as the artist communicates with me, which she is not.

[lauralien.livejournal.com]

Oh, I agree. Her TOS certainly does not excuse her failure to communicate and deliver the owed artwork in a timely fashion. I was just including it because it might help explain the mindset behind her choice to ignore you. I always felt like her TOS sounded almost hostile, as if the commissioner were an enemy. :(

[anuvia.livejournal.com]

Holy crap. Reading that TOS is like reading an angry letter from your mom or something. It's so condescending and aggressive. When you said it was hostile, you weren't kidding.

Honestly, I don't think I would ever commission an artist that refuses to correct mistakes, refuses refunds, and outright treats potential clients like pests. I don't watch this artist so I don't know their behavior otherwise, but from that TOS I don't think I would ever want to do business with them.

[kattotang.livejournal.com]

This is what I was thinking. The "no refunds" clause is always cause for alarm, but then to also be that patronizing and cantankerous? Just...wow.

[sapphistscot.livejournal.com]

Yeah, that TOS is basically one giant red flag. Looks like I've got another name to add to the 'do not commission' list.

[sacch.livejournal.com]

Seriously, it's condescending and hostile. It makes me want to go back and check my OWN ToS and make sure it sounds nothing like that.

[thaily.livejournal.com]

"On occasion I may make a small mistake. I am very busy. If I do not save the work file, It cannot be fixed. Sorry."

.. What?
Is she saying she doesn't save the PSDs of her work? O_o
Why wouldn't she?! This is madness! MADNESS!

That said, even if she only has the flattened PNG, yes you can fix mistakes. That's what Photoshop does, enables you to make dramatic changes to flat files! Even SAI offers decent options to edit flat work. But what on earth would posses a digital artist to only keep a flattened file of lesser quality?!

It's like making a painting, taking a photo of the painting and then burning the painting. There's just no reason!

"If the guidelines are not met, it is possible that an existing commission can be forgotten about."

WHAT?! It's basically a part time job making sure you send all the right information and keep resending it every so often for months on end, or she might forget to do your commission that you paid for in advance.

"By no means does this make your commission void."

It just means she won't do your commission and that she keeps your money, lawl :3

"A warning followed by action will be taken if my terms are not followed."

Let me guess; she cancels the commission and you don't get a refund. She will never post an "abusive" customer here because this community would rip her a new one for having one of the worst TOS' ever seen in this fandom.

From her shouts:
"HaTcH
Posted: 7 hours ago

*pokes* Coming up to november, and it'll have been a year and a month."

Poor soul >:I

[lauralien.livejournal.com]

She's a busy person, she said so herself! Saving a layered file takes whole SECONDS! :/

To be honest, I've always been kind of baffled at how she made it this far before earning her first Beware here. Evidently, plugging her ears from "problem" commissioners has been working pretty well until now.

[rainmustang.livejournal.com]

It was only a matter of time before I did. I do not like being kept in the dark.

[tylociraptor.livejournal.com]

Holy hell. She's speaking as a professional with no idea about how a professional artist conducts themself! No refunds, but HEY, I might not start on your commission for months, because inspiration! Plus, I'll ignore you if you ask about progress! My personal life comes before the business I conduct!

Just... wow. Horribly unprofessional, her TOS alone is grounds to avoid.

[whoop-zi.livejournal.com]

There are NO REFUNDS, I have bills to pay.

oh. so can i not show up to work, and demand my pay check anyway because i have bills to pay? that'd be great.

[temporalness.livejournal.com]

Of course! Just like I can order pizza and not pay for it when it gets here since I have bills to pay too!

God this artist is a real piece of work, thank you for the beware OP!

[ekholokhation.livejournal.com]

I don't have a screenshot (so take this with a grain of salt), but I seem to recall several months ago that she made a journal stating that she was giving out partial refunds for commissions she had recently taken around that time. Apparently these were not started either. When several people called her out on this, she promptly deleted the journal.

And yeah, like thaily said, you're not the only person waiting unfortunately. :/

[epiceternity.livejournal.com]

The artist initiated a trade with me in July and for some reason was very insistent I finish my half first. I can sell off the items I made so not too much of a problem, otherwise I would have said no as been stuffed with trades far too many times to count.

I think it was a bit unwise and unfair for her to ask for trades when she is this back logged with commissions. I've only been waiting a couple of months so haven't been too concerned, though I was expecting the trade to not take more than a month or two. At least in my case it's not much of an issue.

[rainmustang.livejournal.com]

The thing is, I also know she owes $1k+ in art. There are some art trades over a year old that are unfinished.

[lackoflollies.livejournal.com]

And unwatched.

Not going to condone such behavior.

Though I find it hilarious she just opened up a Patreon, which means if she gets enough backers, overdue refunds should not be an issue, right?

[rainmustang.livejournal.com]

She doesn't give refunds.

[lackoflollies.livejournal.com]

It was more an ironic statement than anything, really.

She'd be essentially getting paid X amount of times for uploading a single image or however she works it, which means she'd have more money for 'bills', thus her "no refunds because I have bills" excuse is null and void. Not that it held water in the first place.

Maybe file a bank chargeback?

[mazz.livejournal.com]

Chargeback through your bank.

[rainmustang.livejournal.com]

No. If is past PayPal statue of limitations.

[lackoflollies.livejournal.com]

We're not saying use paypal, we're saying got though your bank instead of paypal. Banks trumps paypal.

[rainmustang.livejournal.com]

The transaction was done through paypal. All my bank would do is chargeback paypal wouldn't they?

[mazz.livejournal.com]

They chargeback paypal and then paypal will take the money from the artist. It's how you can get around the limit for paypal. You don't contact paypal, you contact your bank.

[mazz.livejournal.com]

Even if it's past paypal's limit you can contact your bank and explain the situation and issue a chargeback that way.

[rainmustang.livejournal.com]

I think I will do that.

[latiro.livejournal.com]

I've unwatched her as well. Her behaviour and TOS are very disappointing despite having fantastic art.

[torch-tiger.livejournal.com]

"Your commission can take anywhere from a few hours a month or more, It depends on my personal life."

I guess you fall into the 'or more' part of it.


"All commissions will be delivered no matter what"

I guess if you live long enough you'll see your art?


Definitely unwatching, that is just too much with her now opening a Patreon, one more thing to do besides work on owed art.

[nedrae.livejournal.com]

I'm amused by the "it depends on my personal life" bit.

Man how I would love to be able to call my boss and tell her, "yeah the home page might take me a month, but my personal life is so busy that it might take longer, sorry". But I don't really enjoy being unemployed.

[hrafnsauga.livejournal.com]

yeeeaah.... I thought she had lovely art, but this just rings too many alarm bells. :/ unwatched.

[thatpinkgenet.livejournal.com]

Boy am I glad I didn't go through with that art trade now, sounds like she has a lot on her plate, and upon reading her TOS...well. Hope you get it sorted out, OP. Nayel-ie needs to start putting commissioners first.

[rainmustang.livejournal.com]

That is something I will pay attention to in the future.

[ryunwoofie.livejournal.com]

I am baffled they asked you to email them when apparently you did so when they posted that journal so long ago. :U

[rainmustang.livejournal.com]

You and be both Ryun. She at least is talking to me now.

[tyrano-tiggs.livejournal.com]

Immediate blacklist for me. Anyone with a No Refund clause is immediate no-go!

Mod Note.

[arphalia.livejournal.com]

Received word from OP that this has been resolved, so I've marked it resolved.

OP: You're welcome to edit your post to add in that the situation has been resolved if you like. Just leave the original text in tact. :)

[rubiane.livejournal.com]

I'm really glad to see her on here; I knew it was only a matter of time. I've had my share of troubles with her in the past and I got really close to making a post on here, but I didn't want to deal with the backlash.

She's long deleted the journal, but a few months ago she made a journal asking for everyone who she owed art to post in it. The journal disappeared after it went up to ~4k$ of owed art and people were starting to ask questions. I've dealt with 100+ artists on FA over the years and this is the first one I've unwatched/blacklisted over a commission.

I would also like to point out; don't bother with in-stream commissions. One would think that these would be done instantly, but she usually ends up taking more than she can handle and adds the one she couldn't finish to her already insane backlog! (Exactly what happened to the one posting the beware; she's been doing this for at least two years, as far as I know...)

Either way; this beware is well warranted, and my advice as another one of her ex-customers is definitely to skip her!

[epiceternity.livejournal.com]

I know this is an older beware but I wanted to update on the unfulfilled trade I mentioned here. It's been a year now and she still has not done her half.
Sadly I don't have the original notes to create an actual beware post on it. She did contact me about it earlier this year about it and wanted me to do more to make up for her put her prices up in the time I've been waiting!
So yeah, if she contacts you for a trade and wants you to do your half first then please don't agree to it as you're unlikely to ever get her half.

[rainmustang.livejournal.com]

I'd like to post a final comment as well upon the resolution of this commission. The finished commission piece in my opinion was sub-par with her normal art work and skill level. It appeared rushed, half effort put into the pose, art, detail, and it was 'shadowed' so dark you could barely see the detail. All in all very disappointed on the $200 commission I waited over a year for.