[identity profile] altena000.livejournal.com posting in [community profile] artists_beware
Hi,

I signed up for patreon two months ago. And in short: I have overall monthly income around 600$. But I end up with around 400. I have it set as per two weeks. So I give them pledges twice a month while they are charged once a month but doubled.

So I receive much less money that it's said on the main page. It happens not only because people are declining transactions but mostly because they're pledging, after they do, they have access to whole patreon gallery (I don't know why they have access to whole gallery not only since they joined?) they download everything and change their pledge to minimum - if they are gentelman, if not, they withdraw their subsribtion right away after downloading stuff and dissapear. Until the next month, when they do the same thing. So basically they get everything for free when other people pay for their pledges.

So my questions are:
1.How do I ban patreon (Not delete but pernamently ban them from the list) and how do I ban patreons who are not my patrons anymore. (because they subscribe for 5 minutes and it's hard to catch them, and I want to avoid they do it again)

2.You too are informed via e-mails about everything, that you got message, that you got a new patreon, that this patreon changed their pledge, that your patreon just came back from the toilet BUT you are not informed that and who just withdraw their subscribtion? I have people who dissapear all of sudden and are manipulating their presence to avoid payment and I'd have to work as an policeofficer to catch them all. That makes no sense

3. Can I rearrange my pledges so the new patreons are getting acces to the gallery only from the day they joined?

I'm asking here because I couldn't find the answers on patreon site. I hope I will find some answers here.

In the end I wanted to share an opinion that manipulating on patreon with pledging is highly pathetic. I put a lot of affort in drawing all the stuff that I normally charge 100$ per piece. I ask for 5 dollars and people STILL tries to manipulate as hell just not to give me a damn dollar for the whole month of my work. Or are deeply offended that I am not giving them stuff for free because they can't affort to spend 2$ per month. The toilet paper costs 2$. Its discouraging because I can't even judge how much will I earn monthly.

Date: 2015-02-24 11:22 pm (UTC)
From: [identity profile] celestinaketzia.livejournal.com
I don't think so. Patreon charges them, so if they chargebacked it would hit Patreon instead.

Date: 2015-02-24 11:22 pm (UTC)
From: [identity profile] staple-gunner.livejournal.com
yeah that's what i thought, ty!

Date: 2015-02-25 11:06 pm (UTC)
From: [identity profile] thaily.livejournal.com
From reading the Patreon FAQ, someone can request a refund and they'll get it back from Patreon if it's not in your balance. Then they'll deduct the amount from your NEXT pledges.

The FAQ for supporters says "However, refunds are NOT available for money that has already been transferred to a Creator for past creations or past months." but then they tell the creators "Patrons will sometimes request a refund, which we will sometimes grant. In these cases, the refunded amount is deducted from the next transfer of funds." so they might grant refunds on a case by case basis and then take the refund out of your future pledges.

Date: 2015-02-25 11:09 pm (UTC)
From: [identity profile] celestinaketzia.livejournal.com
Oh man, thanks for that!

Glad I'm leaving Patreon, then. I wouldn't want to get hit by "fraudulent" charges because Patreon doesn't want to eat the cost.

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