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artists_beware
WHO: Sugar and Spice Costumes / SugarNSpiceCostumes / Kittencheshire
WHERE: http://www.sugarnspicecostumes.com/ , http://sugarnspicecostumes.tumblr.com , http://www.furaffinity.net/user/sugarnspicecostumes/
WHAT: Artistic Liberty Fursuit, won in auction on FurBuy in late 2013.
Proof of Purchase: [Payment Pic 1, 2]
WHEN/EXPLAIN: The original due date was around April 2014. I had been a bit late in getting a DTD to them, so I was not pushy at first. They also had some convention orders to address, so it wasn’t until a full year after the initial purchase that I reached out via email.
[Email 1]
After this came the drought of absolutely no contact. I started looking at their various webpages for other emails and began CC’ing those in with the hopes that that one of them would restart some contact.
[Email 2]
As one can see, my efforts were not successful. I received advice from a few people to post here or to try reaching out to the makers through Twitter. I attempted the latter and managed to get in contact.
[Twitter Post 1]
My hopes at this point were rather high, so I went and asked for communication details and an update as to where things were.
[Twitter Post 2]
However, I found more of the same: no contact for nearly another two months with no end in sight on a commission I paid in full nearly three years ago. I feel as though I have been kind and cordial in my attempted interactions. I feel as though I’ve been a decent customer, but I don’t feel as though I’ve been treated as one. And I have no idea what to do at this point.
WHERE: http://www.sugarnspicecostumes.com/ , http://sugarnspicecostumes.tumblr.com , http://www.furaffinity.net/user/sugarnspicecostumes/
WHAT: Artistic Liberty Fursuit, won in auction on FurBuy in late 2013.
Proof of Purchase: [Payment Pic 1, 2]
WHEN/EXPLAIN: The original due date was around April 2014. I had been a bit late in getting a DTD to them, so I was not pushy at first. They also had some convention orders to address, so it wasn’t until a full year after the initial purchase that I reached out via email.
[Email 1]
After this came the drought of absolutely no contact. I started looking at their various webpages for other emails and began CC’ing those in with the hopes that that one of them would restart some contact.
[Email 2]
As one can see, my efforts were not successful. I received advice from a few people to post here or to try reaching out to the makers through Twitter. I attempted the latter and managed to get in contact.
[Twitter Post 1]
My hopes at this point were rather high, so I went and asked for communication details and an update as to where things were.
[Twitter Post 2]
However, I found more of the same: no contact for nearly another two months with no end in sight on a commission I paid in full nearly three years ago. I feel as though I have been kind and cordial in my attempted interactions. I feel as though I’ve been a decent customer, but I don’t feel as though I’ve been treated as one. And I have no idea what to do at this point.
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no subject
Date: 2016-10-04 06:06 am (UTC)For what it's worth, I will confirm that you were more cordial and more patient than I(and many others) would probably be in your position and I'm sorry to see that courtesy not returned to you. I hope you are able to resolve this, and soon!
no subject
Date: 2016-10-05 02:16 am (UTC)and yeah, saying you're "locked out" is garbage, why not reset your dang password!!!
no subject
Date: 2016-10-09 02:36 am (UTC)The owner (Kittencheshire) is very nice, I was friends with them on Facebook for a while. They posted fursuit stuff regularly until a situation occurred and, well, I didn't see much after. Looking on the FA you linked I see they've posted new fursuits but they regularly posted about opening for commissions for emergencies and the like so I really hope others are not in the same predicament as you.
The "locked out" excuse kills me. A business owner makes sure they have reliable contact with their clients and if something occurs they go out of their way to get back into contact instead of having the customer try to get a hold of them.
If it helps at all, they are not active on FurAffinity. I have seen them post to fursuit groups on Facebook in the past but I'm unsure if their name changed or what. :(
So not cool.
Date: 2016-10-10 02:15 am (UTC)I've been seeing them make a lot of premade items incuding a Halloween themed suit.
Their Instagram account was just updated 2 days ago. @Sugarnspicecostumes
They seem to defenitely pull/play the emergency commissions card a lot.
Thank you for stepping foward with your story.
I hope they address this problem and make you the suit you've been owed for almost 3 years.
no subject
Date: 2016-10-18 02:58 pm (UTC)