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artists_bewareEDIT: Sanura and I have since come to an understanding, and are putting this situation behind us. She has acknowledged being at fault and is amending both her ToS and conduct. We are both treating this as a lesson learned and as entries cannot be deleted I would like a mod to tag this as resolved. Thank you.
This is an update of what was originally a discussion post here http://community.livejournal.com/artists_beware/420021.html about how to deal with artists who don't like to be contacted, where the artist was not named. Even though it has been concluded by me getting a refund, and thus I was concerned that this may be viewed as a grudgepost, people who I have discussed this situation with advised me to continue with a beware due to her attitude and conduct.
Her pages are http://www.furaffinity.net/user/sanurapa
EDIT: She has moved back to DA, http://sanurapanthress.deviantart.com/ and appears to be in contact with at least some of her clients there so that is a good sign.
I commissioned Sanura fror a coloured bust shot, paying her $25 up front. I was fairly certain in the note she said she'd have a sketch for me to look at the next day, but over recent notes below she claimed she'd said sometime that week. Either way, she missed that deadline as two weeks from the date I commissioned her I have heard nothing, and she posts a journal saying her laptop battery has fried and that she's thinking of doing adoptables.
Now this makes me curious about the status of my commission as I was supposed to have a sketch by now, but that deadline came and gone, her work queue says she hasn't even started on the piece, she doesn't seem to have acknowledged the missed deadline at all and generally I wanted to know what was up. Here is a screenshot of the queue img217.imageshack.us/img217/8113/sanqueue.jpg
She send a reply that rubs me quite the wrong way, telling me she doesn't like to be contacted on the status of commissions and to read her journals. Of course that sends up a red flag, any artist who doesn't want to be communicated with does. This leads to me posting the AB entry above for advice.
I ask for a refund as a result of this advice, not expecting there to be any problems with this since no work has been done on the piece. She initially refuses to refund me because she already spent it. Then she offers a refund, but with no certainty when or if this would even happen.
At this point she posts a journal, publicly complaining about her clients and it incites her watchers to bash her customers for being impatient and inconsiderate. The journal was later deleted but I anticipated this and saved a cap with some comments. I am one of the customers complained about in the comments, but even if I hadn't been the unprofessional attitude shocks me. Here is the cap pics.livejournal.com/shukivengeance/pic/000043bt
Here is our exchange via notes.
After sending that last note I file a dispute with Paypal.
Rapidly enough I get the refund from her, after she posts a few journals whining about needing money for the refund and for her battery. She receives some donations and someone else takes my commission spot, and the refund is sent with a snarky message attached to it along the lines of "I hope you're happy now" etc.
Not wanting there to be bad blood despite how the transaction failed I sent her a note saying thank you and that I appreciated the refund, had no ill will and wished her luck in the future.
She responds "Would have been nice had you waited just a little bit on the refund thing instead of giving me a black mark on my PayPal account that was completely unnecessary. So, your "I feel no ill will against you" seems quite insincere. But, whatever; I'm done."
When I send her the note I saw that her profile was changed. From her artist info on FA:
After my cue is empty, I will no longer be taking commissions due to multiple incidences and an unwarranted
dispute against me on PayPal. This has left me extremely bitter about doing further commissions or any other
work for people. Please do not contact me about doing work for you. I'm sorry..
Her journal footer also said "* -__- Issue resolved after an unnecessary dispute was filed on PayPal against me... Awesome... " but seems to have been removed now. I did not see what it said about me before that edit.
A little drama happens when I post a journal with my side of the story. I do not name names, but regardless Sanura reports me for harassment img208.imageshack.us/img208/4787/sanjournal2.jpg The person who tells them to report me for harassment came onto my page asking why I made the journal when I wasn't naming anyone. Trying to lure me into doing something report-worthy I guess?
After this, I looked at Sanura's FA page once more and the above information is now gone and replaced with "You win. I hope you're happy." (EDIT: This has now been deleted also)
All information, including her work cue and Terms of Service have been removed. Since her ToS was referred to a few times in this entry though, I have a screencap of it too which can be found here. img96.imageshack.us/img96/2500/santosub.png
Even though she has left FA and this entry may seem moot, I recall her leaving at least once before and there is every chance she may come back, or even return under another name. She is very rude and snarky, despite how nicely you may try to approach her about an issue.
EDIT: A cap of her journal announcing her return to DA and leaving FA due to 'drama' img641.imageshack.us/img641/2769/journalentry12954818441.png
After becoming aware of this entry, rather than defend herself here she posted this img7.imageshack.us/img7/7655/igetitigetit12954873226.png
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no subject
Date: 2011-01-19 11:24 pm (UTC)So no 'Cut this' comments past this point, please!
That said, I'm glad you decided to make this post after all. And I'm totally baffled that she would complain about harassment from your non-naming journal when she did the same exact thing of making a journal that's obviously about you. I guess it's only okay if she does it?
Someone I'll be sure to avoid, so thank you for the warning and I'm glad you got your refund, even if it came with unnecessary attitude.
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Date: 2011-01-19 11:30 pm (UTC)(no subject)
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Date: 2011-01-19 11:31 pm (UTC)I'm glad you decided to name a name, this is one artist I would not wanna tangle with!
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Date: 2011-01-19 11:32 pm (UTC)Talk about thin skin -- specially when she's the one that let it get to this stage with her "no contact" policy and skipping her own deadline.
I am seriously glad the identity is now known so that everyone will avoid her.
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Date: 2011-01-19 11:36 pm (UTC)http://sanurapanthress.deviantart.com/
http://sanurapanthress.deviantart.com/journal/37819113/
"Looks like it's back over here I go. I had gone back to FA for a bit but recent drama sent me packing lol So, cutting my losses. ;D I keep getting reminded as to why I keep leaving that place lol
But, yeah. If you need to get in contact with me, this is the best place to do it. :3"
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Date: 2011-01-19 11:38 pm (UTC)(no subject)
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Date: 2011-01-19 11:37 pm (UTC)no subject
Date: 2011-01-19 11:40 pm (UTC)I don't understand why people have to be so immature about something that can be resolves so easily. :/
I'm sure she'll just make a new FA account though and pull the same stunt.
Shame really..
Sorry this had to happen to you :c
no subject
Date: 2011-01-19 11:42 pm (UTC)http://sanurapanthress.sheezyart.com/
http://www.sheezyart.com/journal/view/261270/
-----------------
Posted Jan 9th 2007
Mood Blah
Music Lacuna Coil- Our Truth
I'm more than likely going to be taking down this gallery. Due to... um... PERSONAL issues with a certain someone I no longer want anything to do with.
I will not be posting my art publically anymore. I have dealt with art theft as well as I just don't draw enough anymore to be placed on this gallery.
Thanks for watching me though. Sorry that I just have no futher interest.
~Sanura Panthress
-------------------------
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Date: 2011-01-20 01:03 am (UTC)(no subject)
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Date: 2011-01-19 11:48 pm (UTC)no subject
Date: 2011-01-19 11:53 pm (UTC)no subject
Date: 2011-01-19 11:57 pm (UTC)It said her LJ was lady yume, but it's not - it's her DOMAIN that is. Sorry about that.
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Date: 2011-01-19 11:59 pm (UTC)That's a major over-reaction on her part imho, looks like she might have control issues since the minute you stepped outside of what behaviour she wanted ie you wouldn't take excuses she started acting as if you were being extremely unreasonable.
I will certainly be avoiding this individual, thanks for the beware.
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Date: 2011-01-20 12:29 am (UTC)no subject
Date: 2011-01-20 12:37 am (UTC)(no subject)
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Date: 2011-01-20 12:43 am (UTC)no subject
Date: 2011-01-20 04:48 am (UTC)no subject
Date: 2011-01-20 12:55 am (UTC)Fffff, throwing a hissy fit and 'leaving forever'...I hope that the other commissioners actually get their art :C
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Date: 2011-01-20 02:07 am (UTC)(no subject)
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Date: 2011-01-20 12:57 am (UTC)I kind of knew she was super controlling due to how she treated our art trade some time ago. I was to draw her mary-sue character along with some Kingdomehearts guy, but never post it anywhere, and yet her end (Yarrow/Yewon) was able to be posted. She also was the type to use massive ridiculous kanji-laced watermarks that made little sense, and just marred her artwork - I'm all for watermarks, but not when they kinda defeat the point of posting art.
Then I saw all these "collaboration commissions" she was doing and had a feeling something was up, considering she was palling around with several artists that were bogged down and avoiding their commission list yet taking on more work for quick cash.
To be honest, I've avoided her since the art-trade, I highly advise others to do the same.
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Date: 2011-01-20 01:03 am (UTC)I WISH YOU COULD HAVE WARNED ME BEFORE I DID THE SAME.
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Date: 2011-01-20 01:04 am (UTC)Red flags, anyone?
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Date: 2011-01-20 01:16 am (UTC)Since I'd nuked my own inbox due to the very same thing it was just as handy to delete everything all over again at once. I don't really find that suspicious per se, but at least the timeframe of when the commission was agreed upon was not being disputed, or the details of the drawing. I could see those being a problem in a longer-standing transaction.
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Date: 2011-01-20 01:07 am (UTC)Well, that's charming.
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Date: 2011-01-20 01:24 am (UTC)Also, she mentions she "tried her best to give that paypal refund"....when uh...wasn't it simply "taken" from her?
Why doesn't she just come HERE and defend herself? People on DA won't really understand all this dramu bs without the context to back it up.
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Date: 2011-01-20 01:32 am (UTC)From the journal SanuraPanthress wrote:
> Kusatsu got her refund the same day she asked for it and I kinda jumped through hoops to get it to her as quickly as possible because I DID want her to be satisfied in the end.
No, Kusatsu had to FORCE a chargeback through paypal, SanuraPanthress refused to give a refund.
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Date: 2011-01-20 01:42 am (UTC)(no subject)
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Date: 2011-01-20 01:38 am (UTC)Also, I'm really glad you filed the paypal dispute- I don't think you'd have ever seen your money (or your commission) if you hadn't. Yeesh...
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Date: 2011-01-20 01:57 am (UTC)no subject
Date: 2011-01-20 01:39 am (UTC)http://img7.imageshack.us/img7/7655/igetitigetit12954873226.png
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Date: 2011-01-20 01:50 am (UTC)no subject
Date: 2011-01-20 01:53 am (UTC)I know, I know--not the best place to get information from, but it does attest to character, I think. She's conned people from there out of game money (which, while morally questionable, is just game money) as well as real cash over art and virtual pets for several years. How she keeps getting away with it, IDK. But I'm glad this warning is going up here, too, if she's still at it.
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Date: 2011-01-20 02:00 am (UTC)(no subject)
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Date: 2011-01-20 01:55 am (UTC)Oh no, she did not. Issuing a refund should not require "jumping through hoops", because she should not be spending what she has not earned. I have bills too, but you don't see me spending what I haven't earned.
I like how her apology to you is really not an apology at all. She's still blaming everything on you in an offhanded way.
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Date: 2011-01-20 02:05 am (UTC)no subject
Date: 2011-01-20 01:59 am (UTC)no subject
Date: 2011-01-20 02:00 am (UTC)(no subject)
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Date: 2011-01-20 02:14 am (UTC)no subject
Date: 2011-01-20 02:16 am (UTC)