UPDATE: Sydney Going (a.k.a. Crested Dog Studios, Furry Freak Studios)

[almightytora.livejournal.com]

A little update since my post on 6/17/11 ( http://artists-beware.livejournal.com/473330.html ):

She sent two messages to me on 6/23, saying this:

"for the final time...shipping address? I am making sure I have it right for sure this time. Shipping priority and there are a few more badges in there for you. Sorry sorry sorry for the long wait."

She quickly noticed that she did have my shipping address and corrected herself:

"never mind I found it they should be on your way tomorrow."

It is now 7/5. Anthrocon and Anime Expo have passed and I have yet to get these badges.

I posted a new message, alerting her that I now want my money back, and have alerted her to the AB post I posted on 6/17.

"It has now been two weeks since you said you would send them and I have yet to get them. I am no longer interested in the badges and now want my $10 back. Please send me $10.60 (which includes the Paypal fees) back via Paypal ( [my e-mail address is here] ). Also, an "Artists Beware" post has been made about this."

I will update the issue when further developments happen.

EDIT (7/5, 7:00pm):
I received this message seven minutes after I sent her the message above:

"sorry...I will give you the money and still send the badges. Things came up.
Sorry for the inconvenience anyways."

Just got Paypal money back right now. With the fees taken out, I got $9.99 back. Yay math rounding fail on my end. We'll see if I actually get the badges or not. I don't care either way.

EDIT (8/3, 11:25am):
Of course, she didn't send the badges. I didn't really care, as I got my refund anyway. Post still stands to stay away from this artist.

EDIT (8/3, 10:15pm):
I now see that she has blocked me from messaging her. Good riddance, I say.

Comments

[dilario.livejournal.com]

hey, just wanted to know - did you pay $10.60 originally? Because otherwise I'm fairly sure you can't ask for the paypal charge back.

[breakspire.livejournal.com]

the seller can "refund" the original transaction, which gives the buyer back the original amount and the fees go away. But I'm not sure that's what the OP meant?

[dilario.livejournal.com]

ah well, it seems to be taken care of now!
In the future keep that in mind though, OP.

[almightytora.livejournal.com]

I sent her $10 via the "payment owed" option. I don't think she could have refunded the transaction, as it is way past its time to refund it back to me.

Anyhow, posted an update above.

[kerstin-orion.livejournal.com]

I'm very glad you got your refund. It is unfortunate that she couldn't just ship the badges, or at least let you know there was a delay.

[magickitsune.livejournal.com]

I kinda hope I never have to refund anyone after paypal's refund deadline (is there one?), because I'm not sure including the paypal fee is a do or don't.

When I receive payment, paypal takes their fee. So if I were to refund the full amount, I would be out $.60 or whatever. So sending the full amount PLUS the paypal fee, I'd be out twice that.

The fee is the cost of using paypal and shouldn't be part of the refund, as far as I'm concerned.

...but like I said, hopefully I won't have to do such a thing in the first place >_>;

[gaturguts.livejournal.com]

PAypal's technical "refund deadline" is 45 days, I believe.

[borderdog.livejournal.com]

Unless it's a new thing, there is no refund deadline.
I've refunded someone when the transaction was over a year old.

ETA: There isn't a fee taken from you if you give a refund. It's basically just a reversal of the transaction. The buyer gets back their full amount and the money (minus the fee) is taken from your account.

[magickitsune.livejournal.com]

Yeah, I figured that was the case with the refund button. But it sounded like they sent the refund as a new transaction in this instance. I just thought it was odd.

[spiffystuff.livejournal.com]

I'm pretty sure the refund option disappears after 60 days

[borderdog.livejournal.com]

Well, I know for sure I've refunded someone for something that was super old lol.. I guess paypal changed it or something.

[mekania.livejournal.com]

The fee is the cost of business for...the business. So if the artist screws up then I definitely think it's their responsibility to give the customer their full amount of money back.

HOWEVER I don't think it's against the rules to then use the gift option for a refund. It's not a business transaction where a product/service is required so nobody really needs the protection of paypal for the transaction. I would maybe put REFUND in the comments as a safety precaution though.

[magickitsune.livejournal.com]

Ah! I didn't think of the gift option. That's pretty handy to know. Obviously I wouldn't want to rip someone off, but I wouldn't want to pay more than I owe, either...So that might be the best method if it ever comes up.