Beware: Stellary/Absinthe/Inky

[pumpkin314.livejournal.com]

WHO: Stellary/Absinthe aka Inky/Nancy/Stellary on Chatlands

WHERE: main base: http://www.furaffinity.net/user/absinthe, commission transactions took place on TheTotemLands (prior to closing) and on Serenity Isles

WHAT: 2 "poses" from TTL ($8 each [edit, my email says $6 was sent for the one pose which was completed, but I believe the other two were considered $8 as the ref was $20, if I remember correctly]) and 3 poses on Serenity ($13) each; one owed TTL pose completed

WHEN: Commission began around June 2009


PROOF:
Original emails (TTL):
http://screencast.com/t/98PDW8uwbk7Q
http://screencast.com/t/SpFiEGVGxa8r


Commission on Serenity:
http://screencast.com/t/GZJ4p9OK5b
http://screencast.com/t/CxfB8Mzu
http://screencast.com/t/xCLRtCZpn3o
http://screencast.com/t/iHiYSMKO
http://screencast.com/t/SsxU1Umrnv
http://screencast.com/t/uAsmT3stm

Note asking for a refund:
http://screencast.com/t/7YVmwKOchp
http://screencast.com/t/aHgmSR1kfSgI(Her response)

Recent emails asking for an update/refund:
http://screencast.com/t/OBofSPV5phO
http://screencast.com/t/JBMwY5sc81v (Message was forwarded because I did not want to type it all out again)

Recent PM on wolfhome asking for information:
http://screencast.com/t/UtvhDTq7hFV
http://screencast.com/t/18kgPpRfLoQ2 (showing it was read, the pawprint goes from yellow to white when a message has been read)

Unfortunately I have no paypal screenshots of the transaction as the account I used to pay has since been closed, however I would assume that her replying she had received payment should be enough proof on my end.

EXPLAIN:
Back in 2009 I commissioned Inky for a refsheet of my character, however I changed it from a ref to 2 chat poses (and got a third pose later which was completed) and told her to keep the extra (as seen in first email) [also this proof is lost as TTL has been closed and I never thought to get screenshots of these PMs].  This art was never completed and I lost contact with her.  In 2011 she posted a topic to sell poses again on the chat SerenityIsles and I contacted her then about the owed art and was interested in getting some new commissions.  One of the owed poses was completed and that was all.  Later in the year I attempted to contact her as she had posted another topic selling custom chat poses.  At this point she said she would probably no longer do poses but could instead offer me another type of art in place of these poses.  Unfortunately, life got the best of me and I was unable to reply for a few more months, this is my fault completely and not a lack of communication on her part.  However, I emailed her again almost two weeks ago without response.  A few days after sending the most recent email I forwarded it again to her.  Tonight (4/24) I tried to send her a private message on another chatlands forum she was taking commissions on.  She has read the message but has yet to respond.

EDIT:
Finally got a response from her.  I sent her a second PM on the forum she is actively making poses on and got a response.

Private Messages:
http://screencast.com/t/yvRXGMQgPR6
http://www.screencast.com/t/GBZYreZBH0
http://www.screencast.com/t/gCZPexld
http://www.screencast.com/t/XEXp9xgvokjX
http://www.screencast.com/t/TuDQGNS4

For the record here is the previously mentioned email about being "banned":
http://www.screencast.com/t/sMfKfRKU

I will accept blame for the email not being sent immediately.  I had written it up and attempted to send it from my school wifi on my phone but must have left the wifi zone and caused it to wait in my outbox until I was back home and using stable wifi.  The choice to keep her from selling on Serenity was not only my choice, as stated in my replies, but the choice of several team members giving their input and opinions on the matter.  She had taken not only my money but the money of other users on Serenity and they were, luckily, refunded.

And I managed to dig out the transaction in my paypal history:
http://www.screencast.com/t/B3AlkprkD

And her topic on the Wolfhome forums actively selling poses:
http://screencast.com/t/rSMhD49Eb

I was honestly shocked that she was treating me so unprofessionally because of a grudge about a supposed ban on her account on the chat I manage.  Whether I had banned her or not I would hope that she would be able to treat me respectably and professionally as this is a business transaction between two people, when money is involved there should be no room for grudges.


Will keep this updated as it all unfolds!

Comments

[totschrei.livejournal.com]

Not sure but since I watched her it has been 3 account moves that I know of.
I've had a run in with her myself about an adoptable.

The price was set for 7$ but I asked her if I could put it on hold a week.
She agreed. When I noted her asking for her paypal she replied with "10$ to my PayPal"
When I questioned her about it she got an attitude about it with "fine whatever just send the money"

After that I refused to buy anything from her.

[pumpkin314.livejournal.com]

"Fine whatever just send the money" is a horrible, HORRIBLE thing to say to anyone who is giving you any form of business! If the price originally listed was less than what she was telling you to send her you had every right to ask about the price raise or to tell her it had been a lower price when you asked for her to hold it. Her response is also a very greedy one, basically saying "I don't care about you just send me your money".

[epiceternity.livejournal.com]

OMG! The other day a shop assistant accidentally over-changed me for something. When I pointed it out they were very apologetic and sorted out. I can only image what it would have been like to have the response of 'fine whatever just give me the money'. How can you tell that this girl has never had a real job in the past...

[pumpkin314.livejournal.com]

I work in a coffee shop and we can accidentally charge the price of a large when the customer asked for a medium or a small, whatever. Its a simple mistake, and very correctable. Usually these customers get the correct charge as well as an apology and, if they seem extra miffed, a coupon for a free beverage. Its the company's policy on ensuring all customers are happy when leaving the store.
If stellary was selling multiple adoptables I could totally understand her mistake, I've done it before as well, you end up quoting the wrong price because you've just got too many prices to keep track of. However, when corrected an apology should have been offered, not an attitude and a snide remark.
Honestly, if she had told me "whatever just send the money" I would have told her to forget it and sell it to someone else. I'm the one with the money and I can very easily take my business elsewhere.

Hopefully her current job will teach her customer service.

[lackoflollies.livejournal.com]

I'd sure hope so. I work at Subway as well, and I accidentally overcharged a customer a footlong instead of a six inch, I gave her back the right change, told her I was sorry and that it won't happen again.
Instead of being calm, she SCREAMED at me, demanding my manager and that I should be fired for 'robbing her intentionally' by overcharging her an extra TWO SOME ODD DOLLARS, that i'm a terrible person and so on, so forth. What's she gonna do if that happens to her?

[lleverpullerr.livejournal.com]

Oh my god.
My boyfriend is a manager over at a Subway and seriously. I hear more horror stories about customers there than ANYWHERE else.
Some lady called in an order for some subs, picked them up and went home, then called back and said THEY WERE ALL WRONG. THEY WEREN'T EVEN TOASTED. I AM YOUR BIGGEST CUSTOMER YOU GUYS -NEED- ME. And then my boyfriend told her that he toasted her subs himself and she continued screaming- ARE YOU CALLING ME A LIAR? HOW DARE YOU. I NEED FREE THINGS.
It was so
so
stupid
So yeah. I want to see something like this happen to people who scam their customers, just to see what happens, and to see them get what they deserve. People to go off on them and treat them like they treat their customers.

[pumpkin314.livejournal.com]

All I can say is that if she treats these "real" customers the same way she treats her commissioners she'll be job-hunting again in no time.

I get that people have issues interacting with other people, which is what I've seen her blame her behavior on, but I've never had someone tell me to "go die" or to fuck myself and then turn around and say "sorry that's not my problem its because I have mental/emotional issues". If your issues are that bad and you KNOW this, do not interact with people for a living.