Commissioner Beware: Touya_Vulpes

[ritz-bitz25.livejournal.com]

WHO: I am an artist that goes by Ritz_Bitz on FA. I was commissioned by Touya_Vulpes on FA.

WHERE: During my livestream art session.

WHAT: I was livestreaming $10 shaded headshots done traditionally. People could have them laminated and mailed for $1 more. He was the first to order and got his art that night. 2 days later, on December 5th, I recieved an email that the funds were on hold and I needed to take action in the resolution center. I responded saying "He got his art that night, its intangible goods but he has the file already so I cannot offer a refund". Today, the 19th, I got an email saying the payment was reversed and given back to him. Turns out I'm not covered as a seller of goods unless the item is shipped, so he was able to make a claim he never recieved it and I lost my case because I couldn't ship this intangible good.

WHEN: Livestream took place on December 3rd and he recieved his art the same night.

PROOF:





EXPLAIN: When the hold was placed, I was confused but figured something wasnt verified with his account or such. I didn't contact him at this point, I answered the case in the resolution center and waited. Today I got an email that the payment was reversed, and I saw that the $10 had been sent back to him from my account. Upset and irritated, I noted him about it and he said "Oh I've been having issues with paypal for the past couple weeks. I don't know what it is." I told him he needed to resend the money or I was gonna delete the art and go through paypal for a resolution. He acted slightly irritated, saying "*sigh* fine just delete the art". I already completed the work, so obviously I wanted to be paid for it. I called paypal and spoke with their customer service.
It turns out he filed the claim that he never got what he paid for, and I had no defense with it being 'intangible goods' that I did not ship. This is why I lost the case.


I DID get my money back, however I am extremely displeased with the way the commissioner acted, trying to get his money AND have the art. He has been blacklisted now and I have changed my commission policy to having all the work I do shipped out so I can protect myself.

Comments

[blaze-ignitus.livejournal.com]

There's a very significant caveat to that though: the OP was informed by PayPal that the person filed a claim that he never received the goods and thus a reversal was made. This was not a case of insufficient funds. This was a deliberate attempt to commit fraud against the OP. The commissioner lied to PayPal stating they never received goods when they did. They filed a claim. The commissioner was greedy, wanting both the art and money.

To quote Gene Wilder: "it's all there, black and white, clear as crystal!"

[snapcat.livejournal.com]

according to the screenshots the hold was put on the funds 2 days after payment. since we do not see the actual case from paypal to say whether it was a dispute or otherwise, all you and I can do is speculate

[blaze-ignitus.livejournal.com]

Yes. Two days after the transaction. Two days after the art was received. If it was an ISF in the PayPal account it would go from the bank account first, and if there wasn't enough there, to the back up source. The way the commissioner spoke afterwards however when confronted seems too sketchy for my tastes to believe that it was an ISF as they claim. I'm more inclined to believe that it was a claim filed by the commissioner.

If the OP provided screenshot evidence showing that this was a claim, as they stated "it turns out he filed the claim that he never got what he paid for, and I had no defense with it being 'intangible goods' that I did not ship" then this would be cleared up.