Commissioner Beware: Touya_Vulpes
Dec. 19th, 2012 07:47 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
ritz-bitz25.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
artists_bewareWHO: I am an artist that goes by Ritz_Bitz on FA. I was commissioned by Touya_Vulpes on FA.
WHERE: During my livestream art session.
WHAT: I was livestreaming $10 shaded headshots done traditionally. People could have them laminated and mailed for $1 more. He was the first to order and got his art that night. 2 days later, on December 5th, I recieved an email that the funds were on hold and I needed to take action in the resolution center. I responded saying "He got his art that night, its intangible goods but he has the file already so I cannot offer a refund". Today, the 19th, I got an email saying the payment was reversed and given back to him. Turns out I'm not covered as a seller of goods unless the item is shipped, so he was able to make a claim he never recieved it and I lost my case because I couldn't ship this intangible good.
WHEN: Livestream took place on December 3rd and he recieved his art the same night.
PROOF:
EXPLAIN: When the hold was placed, I was confused but figured something wasnt verified with his account or such. I didn't contact him at this point, I answered the case in the resolution center and waited. Today I got an email that the payment was reversed, and I saw that the $10 had been sent back to him from my account. Upset and irritated, I noted him about it and he said "Oh I've been having issues with paypal for the past couple weeks. I don't know what it is." I told him he needed to resend the money or I was gonna delete the art and go through paypal for a resolution. He acted slightly irritated, saying "*sigh* fine just delete the art". I already completed the work, so obviously I wanted to be paid for it. I called paypal and spoke with their customer service.
It turns out he filed the claim that he never got what he paid for, and I had no defense with it being 'intangible goods' that I did not ship. This is why I lost the case.
I DID get my money back, however I am extremely displeased with the way the commissioner acted, trying to get his money AND have the art. He has been blacklisted now and I have changed my commission policy to having all the work I do shipped out so I can protect myself.
WHERE: During my livestream art session.
WHAT: I was livestreaming $10 shaded headshots done traditionally. People could have them laminated and mailed for $1 more. He was the first to order and got his art that night. 2 days later, on December 5th, I recieved an email that the funds were on hold and I needed to take action in the resolution center. I responded saying "He got his art that night, its intangible goods but he has the file already so I cannot offer a refund". Today, the 19th, I got an email saying the payment was reversed and given back to him. Turns out I'm not covered as a seller of goods unless the item is shipped, so he was able to make a claim he never recieved it and I lost my case because I couldn't ship this intangible good.
WHEN: Livestream took place on December 3rd and he recieved his art the same night.
PROOF:
EXPLAIN: When the hold was placed, I was confused but figured something wasnt verified with his account or such. I didn't contact him at this point, I answered the case in the resolution center and waited. Today I got an email that the payment was reversed, and I saw that the $10 had been sent back to him from my account. Upset and irritated, I noted him about it and he said "Oh I've been having issues with paypal for the past couple weeks. I don't know what it is." I told him he needed to resend the money or I was gonna delete the art and go through paypal for a resolution. He acted slightly irritated, saying "*sigh* fine just delete the art". I already completed the work, so obviously I wanted to be paid for it. I called paypal and spoke with their customer service.
It turns out he filed the claim that he never got what he paid for, and I had no defense with it being 'intangible goods' that I did not ship. This is why I lost the case.
I DID get my money back, however I am extremely displeased with the way the commissioner acted, trying to get his money AND have the art. He has been blacklisted now and I have changed my commission policy to having all the work I do shipped out so I can protect myself.
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(frozen) no subject
Date: 2012-12-20 08:22 pm (UTC)When a donation button is placed and funds are received via others using it, PayPal's compliance department assesses each situation differently. If its an artist's tip jar, usually its left alone. If they say they are raising money for cancer research, thats when paperwork has to be requested. Plus if the paypal account owner upgrades to a business account and selects that they are a non-profit account then paperwork is asked for. I worked for PayPal for 3 years dealing with issues just like this. I also was one to freeze people's accounts and tell them their money was held for 180 days. I know what I am talking about.
(frozen) no subject
Date: 2012-12-20 08:32 pm (UTC)Do you believe that Paypal has done wrong in this case?
(frozen) no subject
Date: 2012-12-20 08:38 pm (UTC)Its the same story.. due to some scammers and bad people, now those wishing to do GOOD for others are regulated.
(frozen) no subject
Date: 2012-12-20 08:43 pm (UTC)I actually forgot about the Katrina incident, my bad.
eta: Also, they mostly freeze them in the thousands, what about scammers only in the hundreds?
(frozen) no subject
Date: 2012-12-20 08:51 pm (UTC)I think I explained it well enough :)