Commissioner Beware - Heavy Panda/Werewolf Confess

[kayla-na.livejournal.com]

Text: WHO: HeavyPanda, WerewolfConfess, Henry(As posted on their DA)

WHERE: Stream Commissions, Initial interest was in an FA note.

WHAT: Digital art. $75 Flat color commission with a $15 discount, and a freebie thrown in as a gesture of good faith.

WHEN: Yesterday afternoon-ish. 6/10/2017

EXPLAIN: He came to me on FA expressing interest for a commission. I politely told him to hit me up in my stream if he'd like a commission, which he did. He gave me the info he wanted, I gave him the price, and he agreed to it. I did the artwork, and sent him a freebie as part of my promotion for yesterday's stream commissions and he thanked me. Later on, I find an e-mail from paypal saying that a chargeback has been issued, and I can't fight back with it because it's a digital good, and it was a nsfw picture. I do not have the conversation of our transaction cause it was in stream and I had turned off my computer a while after I was done to take a nap.

I tried contacting him through FA, only to find out that his FA account (HeavyPanda) has been disabled. I tried contacting him through DA (WerewolfConfess), only to find out that he's blocked me. I tried contacting him through e-mail; never received a response.

I've been trying to earn money all week to help pay for my medication for my eyes, and to help my husband cover the costs for a busted pipe that needs to be replaced in our house, and our sink replaced. So getting swindled out of my labor has majorly stressed me out.

PROOF:

Artwork: https://www.dropbox.com/s/of2vx1do9p6lt7h/heavypanda.png?dl=0 - NSFW WARNING

https://www.dropbox.com/s/5x8qrvu9tqzzobm/heavyfreebie.png?dl=0


Invoice:

https://www.dropbox.com/s/56ms0ykqokcleq7/Invoice.png?dl=0


FA Conversation:

https://www.dropbox.com/s/zfv256tr5zb6yo9/User_control_panel_--_Fur_Affinity_%5Bdot%5D_net_-_2017-06-11_01.49.47.png?dl=0


Disabled Account:

https://www.dropbox.com/s/68t53qnro0nxb34/Account_disabled._--_Fur_Affinity_%5Bdot%5D_net_-_2017-06-11_02.12.11.png?dl=0


DA Block (Note the quip on the bottom right where it says I can't comment on his page)

https://www.dropbox.com/s/csjzw95q34hs47v/WerewolfConfess_%28Henry%29_DeviantArt_-_2017-06-11_05.21.03.png?dl=0



Chargeback:

https://www.dropbox.com/s/lnqix6r4xrbdyb2/chargeback.png?dl=0


Me trying to contact him through e-mail:

https://www.dropbox.com/s/6ybggoqiqdqv8ow/email.png?dl=0


Update:

I just got this in my inbox O_o

https://www.dropbox.com/s/5la9145iqilq4cc/refund.png?dl=0

Comments

[metallik-hasse.livejournal.com]

That is beyond frustrating, I'm sure.

What's more is seeing how they're dealing with the comments on their DA front page. You can guarantee I'm immediately blocking and blacklisting this person. Wow.

[amocin.livejournal.com]

Now, I dont know if this helps at all, but when it comes to digital goods, I have always entered in the tracking info "Services Rendered" to complete the commission... would that help keep people from doing this and issuing a chargeback?


Either way, thats super sleezy that he did this to you.. Seems on his DA he is claiming there is a side to the story thats not being told... but seeing as he is unwilling to speak about that side, it is seeming iffy at best...

[lovelesskiax.livejournal.com]

Well, he replied to one comment with "his" side of the story, which basically ammounted to him letting his nephew use his paypal, he had to leave & do work things, his nephew bought the comm from kayla, he came home & flipped on nephew, chargbacked & noted kayla, she didnt respond, so he decided to block her & deal with the concequences.
(Phone screenshots can be provided if needed)
I sort of call BS on this considering he made it sound like his nephew would usually only buy cards & stuff, so idk how he would have gone about buying a commission from an artist in stream.

[rendrassa.livejournal.com]

I've started to add "Digital" to all my invoice descriptions. I suggest either adding "Commission Stream- Digital Art Piece" as the title or adding it in the extra description. PayPal should side with you if the invoice clearly states that they are buying a digital good.

Best advice I can give.

[frisket17.livejournal.com]

Maybe it's the cynic in me, but what's stopping you from altering/changing a bit here or there to the image/character and selling it off?
It's a generic Sonic thing. After all, they aren't paying for it, no sense in them getting to keep it imo

Good luck in this.

(Swear. AB has given me books worth of reasons never to trust paypal. Just no security for the artist :/ )

[wuvvumsoc.livejournal.com]

I realized I'd probably never try to fight chargebacks either since all my work is NSFW. There isn't much that can be done to fix that either I think aside from avoiding paypal or using other venues. I'm not sure though, I never disputed a chargeback on my end.

It really sucks and thanks for sharing this info. I do Sonic NSFW as well and this is someone I would definitely avoid. I really hope you can have your money back in the end.

[ninjakato.livejournal.com]

It seems to be becoming a trend now with people filing chargebacks after commissions are completed.
I keep seeing more and more about it and have had it happen 2 times now myself.

Seems to me either this person intended to scam or they used someone's PayPal without asking and the person found out and filed a chargeback.
Unfortunately dispatching optimism my best guess is it's the first option.

The best thing you can do in this case is dispute back. Present all the evidence you have here of the work rendered (censored if possible since it is NSFW) proof of their agreement, invoice, etc. Send it all in as a counterclaim on the case and PayPal will try to fight on your behalf. They need evidence of services rendered and such though if they are going to try and dispute the case against you.
Also show proof of the customer blocking you and refusing to respond as it will show them that while you're attempting to remedy the situation the other person is refusing.

Best of luck -- I can only hope PayPal will work to come up with a solution to this kind of exploitation as it is happening A LOT lately.

[kell0x.livejournal.com]

I dont buy his side of the story at all, even if IT was true, blocking Kayla is Just unwaranted

[kayla-na.livejournal.com]

https://www.dropbox.com/s/5la9145iqilq4cc/refund.png?dl=0 I just got this in my inbox o.o!

MOD POST

[oceandezignz.livejournal.com]

If you are interacting with the subject of this beware on his DA page; please stop and refer to our comm rules.

Specifically:

2. Do not, in ANY WAY, contact anyone posted to the community if you are not personally involved in the transaction. We do not condone or tolerate harassment. THIS COULD GET YOU IMMEDIATELY BANNED!

This rule isn't just a "no trolling" rule; even just talking to them politely is not allowed if you're not involved at all.

[mortymaxwell.livejournal.com]

Why does the invoice say tax on it? Is there any way to set one so it doesn't do tax?

[laughsatthunder.livejournal.com]

He might have given a refund but his behavior is still despicable. Time to block.