Miranda aka Mirandaleigh

[col-eviscerator.livejournal.com]

WHO: Mirandaleigh, Mirachan, Miranda



WHERE: http://smokingpen.com/ http://mirandaleigh.deviantart.com/ https://www.furaffinity.net/user/mirandaleigh/

WHAT: Five quick ink sketches in return for a papo allosaurus from her amazon wishlist


WHEN: First made the arrangement in March 2010, asked for an update via FA notes in December 2011, and by email on October 2012 as well as in a journal on her FA page.

PROOF: https://dl.dropbox.com/u/50799487/stuff/MirandaLeigh/Mirachanemailcap01.png
https://dl.dropbox.com/u/50799487/stuff/MirandaLeigh/MirandaLeighSS2.png

EXPLAIN: Okay, in 2010 she made a journal offering five sketches in return for objects from her wishlist.  I purchased one and sat in to wait.  For the past two and a half years I've contacted her...three times I think asking for updates and received nothing until I asked on a recent journal here: 
https://dl.dropbox.com/u/50799487/stuff/MirandaLeigh/MirandaLeighSS1.png and here: https://dl.dropbox.com/u/50799487/stuff/MirandaLeigh/MirandaLeighSS3.png
And continuing in the journal itself: https://www.furaffinity.net/journal/3908827/ Dunno if AgentKira is just a sockpuppet or what, but I blocked them because....it just ain't worth a flamewar.

It's only twenty bucks, I'd accept a refund gladly. It's just..the principle of the thing. Being patient, getting no response, then..just...how she handled it when I asked in public.  Anyhow, if I left anything out, I'll edit in more screencaps.

UPDATE: Received email from Miranda : https://dl.dropbox.com/u/50799487/stuff/MirandaLeigh/MirandaLeighEmailCap01.png I do not know how I should proceed.

Comments

[fastbreak333.livejournal.com]

Is it me or are more artists trying to add "no refunds" to their TOS nowadays? That's a very alarming trend that I don't like to see.

[excessdenied0.livejournal.com]

I've seen a lot of this too, though I've only ever seen it with people I would never do business with anyway.

Personally, I have never been asked for a refund. More often I find I have to give them out if the customer is being really abusive(it's happened a couple times!) or if something personal gets in the way of commissions and I know that I can't complete them inside of six months. Then I offer refunds to everyone in my queue, just so that they all have the chance to back out rather than deal with extreme wait times. That's happened once that I can think of, and it's really effective for reducing stress because then I know anyone waiting for art from me is alright with waiting. Anyone who didn't want to wait got their money back. The rest is just keeping everyone updated.

Refunds are just part of business. It's important to know when not to give a refund, and I understand that. You can't cater to flippant customers or you'll go broke. But if you aren't honoring your contract with the customer, there is absolutely an obligation to refund. I feel like this is just good business sense.

[0acorn0.livejournal.com]

I've noticed the same thing. It's usually artists who've got an extensive history of bad business or bad behavior. I can think of a few very notable names who have a no refund policy.

Personally, I'd never pull the "no refund" route. It looks shady, it is shady. If artists are concerned about cancellations, they could do partial refunds for work completed on it or try to keep money in their bank just in case.

[excessdenied0.livejournal.com]

Yeah. Lots of retail stores have 'no refund' policies to guard against abuse from customers, but the customer gets what they paid for. It's alright to refuse a refund if you've followed through on your end, because in this industry people are paying for an artist to do work for them under specific direction, not necessarily for the art itself. If you draw what you are told to draw, and deliver it in a timely fashion the way it was agreed, there's no obligation to refund because the customer got what they paid for. In all other circumstances, however... I can't see justifying a 'no refund' policy. At the very least, a partial refund or a bit of extra work to correct the issue needs to be considered a reasonable part of business. Anticipating occasional refunds and errors that will suck up some extra time or money is part of the job.