[identity profile] frisket17.livejournal.com
Introduction:
As a note, in the end I am getting the item she made.

However the entire ordeal of two and half / three years of stress regarding this commission really has pushed me to write this, especially since she's looking to expand her client base.

I absolutely hate writing negative reviews about people, but I honestly am under the impression if you're operating as a business (taking money for goods/services), you need to also provide good follow-through, reputation, and customer service.

WHEN she did reply, I will give that she was always very polite in dealing with me.


I had planned on writing this for a very long time, and then debated it when it appeared I may be getting my item. I lucked out in getting my item. I'm not sure why, but I am grateful for that.




Artist: Aurasoul
http://www.furaffinity.net/user/aurasoul/ (active)
http://aurasoul.deviantart.com/ (she got herself banned)



Other Posts/URLs of Note Worth / Complaints:
http://artists-beware.livejournal.com/345411.html
http://artists-beware.livejournal.com/362541.html
http://artists-beware.livejournal.com/237438.html
http://artists-beware.livejournal.com/221900.html



My Issues

My fiance ordered a plush in Fall of 2008 for a Christmas gift for the sum of $90.
Basically we were strung along, yelled at, ignored for months. When concerns of whether or not she had the time to complete or would like to refund us partial (minus the parts already used), we were ignored.

Basically every note was ignored for months at a time which lead us to be very concerned about whether or not this was going to be completed or not. The screenshots below also include a few conversations with Ratchet, her boyfriend/husband. Since he had been helpful in getting a refund with another person on AB, it seemed like a good idea to contact him if he was more likely to respond.


As a note, Ty and I have no problems being patient. As we told both Aurasoul and Ratchet countless times, but we do request communication every half a year or so. (We rarely got that).

Again. We got our item in the long run, but I would strongly encourage people who want to commission this particular artist to never pay full up front -- and be aware that communication issues will be a very big factor.




My complaints will be under the cut. This is a very long dated issue

Read more... )



TL;DR Version

I finally am getting my product and it looks good from what I can see in the photos. My contact is bringing it to me when we meet up at a US con.

While Aurasoul has been very polite in her responses to me, her responses in general are like pulling teeth. She is not timely or professional in this manner.

I do not recommend anyone paying full price for anything up front.


Ordeal has taken place over the course of Fall of 2008 to Summer of 2011 to get sorted.



I'm probably missing things. I tried to keep this as short, but as thorough, as possible. (Yes I could have written more believe it or not!)


Ending.
[identity profile] frisket17.livejournal.com
Introduction:
As a note, in the end I am getting the item she made.

However the entire ordeal of two and half / three years of stress regarding this commission really has pushed me to write this, especially since she's looking to expand her client base.

I absolutely hate writing negative reviews about people, but I honestly am under the impression if you're operating as a business (taking money for goods/services), you need to also provide good follow-through, reputation, and customer service.

WHEN she did reply, I will give that she was always very polite in dealing with me.


I had planned on writing this for a very long time, and then debated it when it appeared I may be getting my item. I lucked out in getting my item. I'm not sure why, but I am grateful for that.




Artist: Aurasoul
http://www.furaffinity.net/user/aurasoul/ (active)
http://aurasoul.deviantart.com/ (she got herself banned)



Other Posts/URLs of Note Worth / Complaints:
http://artists-beware.livejournal.com/345411.html
http://artists-beware.livejournal.com/362541.html
http://artists-beware.livejournal.com/237438.html
http://artists-beware.livejournal.com/221900.html



My Issues

My fiance ordered a plush in Fall of 2008 for a Christmas gift for the sum of $90.
Basically we were strung along, yelled at, ignored for months. When concerns of whether or not she had the time to complete or would like to refund us partial (minus the parts already used), we were ignored.

Basically every note was ignored for months at a time which lead us to be very concerned about whether or not this was going to be completed or not. The screenshots below also include a few conversations with Ratchet, her boyfriend/husband. Since he had been helpful in getting a refund with another person on AB, it seemed like a good idea to contact him if he was more likely to respond.


As a note, Ty and I have no problems being patient. As we told both Aurasoul and Ratchet countless times, but we do request communication every half a year or so. (We rarely got that).

Again. We got our item in the long run, but I would strongly encourage people who want to commission this particular artist to never pay full up front -- and be aware that communication issues will be a very big factor.




My complaints will be under the cut. This is a very long dated issue

Read more... )



TL;DR Version

I finally am getting my product and it looks good from what I can see in the photos. My contact is bringing it to me when we meet up at a US con.

While Aurasoul has been very polite in her responses to me, her responses in general are like pulling teeth. She is not timely or professional in this manner.

I do not recommend anyone paying full price for anything up front.


Ordeal has taken place over the course of Fall of 2008 to Summer of 2011 to get sorted.



I'm probably missing things. I tried to keep this as short, but as thorough, as possible. (Yes I could have written more believe it or not!)


Ending.
[identity profile] frisket17.livejournal.com
Introduction:
As a note, in the end I am getting the item she made.

However the entire ordeal of two and half / three years of stress regarding this commission really has pushed me to write this, especially since she's looking to expand her client base.

I absolutely hate writing negative reviews about people, but I honestly am under the impression if you're operating as a business (taking money for goods/services), you need to also provide good follow-through, reputation, and customer service.

WHEN she did reply, I will give that she was always very polite in dealing with me.


I had planned on writing this for a very long time, and then debated it when it appeared I may be getting my item. I lucked out in getting my item. I'm not sure why, but I am grateful for that.




Artist: Aurasoul
http://www.furaffinity.net/user/aurasoul/ (active)
http://aurasoul.deviantart.com/ (she got herself banned)



Other Posts/URLs of Note Worth / Complaints:
http://artists-beware.livejournal.com/345411.html
http://artists-beware.livejournal.com/362541.html
http://artists-beware.livejournal.com/237438.html
http://artists-beware.livejournal.com/221900.html



My Issues

My fiance ordered a plush in Fall of 2008 for a Christmas gift for the sum of $90.
Basically we were strung along, yelled at, ignored for months. When concerns of whether or not she had the time to complete or would like to refund us partial (minus the parts already used), we were ignored.

Basically every note was ignored for months at a time which lead us to be very concerned about whether or not this was going to be completed or not. The screenshots below also include a few conversations with Ratchet, her boyfriend/husband. Since he had been helpful in getting a refund with another person on AB, it seemed like a good idea to contact him if he was more likely to respond.


As a note, Ty and I have no problems being patient. As we told both Aurasoul and Ratchet countless times, but we do request communication every half a year or so. (We rarely got that).

Again. We got our item in the long run, but I would strongly encourage people who want to commission this particular artist to never pay full up front -- and be aware that communication issues will be a very big factor.




My complaints will be under the cut. This is a very long dated issue

Read more... )



TL;DR Version

I finally am getting my product and it looks good from what I can see in the photos. My contact is bringing it to me when we meet up at a US con.

While Aurasoul has been very polite in her responses to me, her responses in general are like pulling teeth. She is not timely or professional in this manner.

I do not recommend anyone paying full price for anything up front.


Ordeal has taken place over the course of Fall of 2008 to Summer of 2011 to get sorted.



I'm probably missing things. I tried to keep this as short, but as thorough, as possible. (Yes I could have written more believe it or not!)


Ending.
[identity profile] veeveedesu.livejournal.com
Hello,

I've commissioned the plushie maker, Aurasoul over two years ago requesting for a plushie for my boyfriend's birthday to be done sometime during August 2008, hoping it would be done and shipped by October 21, 2008. I had paid her upfront for the plushie as seen here ( http://i326.photobucket.com/albums/k428/88_69_01/paypalscreenshot.jpg ).

After I had sent her payment, she promised to send me images sometime that week of the WIP. Good, great. I waited, and a week had gone by without any word from her. I politely send her a note asking about the WIP images and leave it be for a few weeks. Weeks start going by, and she has yet to reply to my notes. Ironically, she stops replying to me shortly after she confirmed on getting her payment.
( http://i326.photobucket.com/albums/k428/88_69_01/aurasoul1.jpg )

As time goes on without word from her, I noticed that she has added artwork to her favorites within the time I was sending her notes. This had bothered me, so I logged into a very old DA account of mine and sent her a note asking if her commissions were open still. She replied 'depends on what you want' within 24 hours. ( http://i326.photobucket.com/albums/k428/88_69_01/aurasoul2.jpg )

Notice the date on the screen shot. Dec 2, 2008. I had paid her in August. I had received no word on my commission during that time. My friend later then sent her a note asking about my plushie, and Aura at the time had claimed that she had finished the plushie and just needed my address. Fine, good. I still hadn't received images of the plushie, but at least I was getting it.

So after waiting quite a few months my boyfriend and I were fed up, seeing as the package had not shown up at all. While looking though her favorites, she had been doing trades with others as well as more commissions. After noting one of the people who had done a trade with her, I discovered they received their part of the trade while I was still in the dark with no images or no plushie. At this point of time I began accusing Aura of thief on her comments page on DA. Not too long after doing this, she was banned for posting dog porn without a mature tag repeatedly. I was quite frustrated, until she contacted me on a separate DA account, finally providing me a WIP image of my plushie. This is was around in April, 7 months after I had originally commissioned her. I was annoyed, but happy to finally see images, so I let it go, giving her my address once more.

After waiting again for quite some time, the account on DA she used to show me the images was banned, so I had no way to contact her asking if she had sent my plushie. I managed to get a hold of someone who directed me to a German furry site where she was active on and sent her a note and waited. Nothing. However, I saw she was active on the forums, while she took on more commissions. After I had posted there informing I had never received my plushie and all the drama I had with her, she had cursed me out and accused me it was my fault for not paying for tracking, and my package had gotten lost. I asked her for a scan of the receipt proving she had shipped it, nothing.

( http://forum.furbase.de/thread.php?threadid=27966&threadview=0&hilight=&hilightuser=3639&page=6 )

A few months later, she noted me that she had made a second plushie for me since the first one had gotten lost, and would send it to me if I gave her the money for shipping. $20 without tracking and $50 with. She had sent me no images of the new plushie. I had no way of paying for the shipping at that time, so I informed her I would do it later. During this time, I had thought over about this situation and decided against giving her the money for shipping. Quite frankly, I was done dealing with her. And I didn't want the plushie to be 'lost' again, but $50 on top of the original $80 I had paid was ridiculous at this point of time. Plus, how did I know if she really did ship it out or not? What if there really was no second plushie? I had no idea.

After the situation with Fuzzypaws and her, I made it clear that I was done doing business with her and wanted her banned for her poor commission ethics on FA. I haven't talked to her since.

Today, I received this comment on my page;

'wanna see on stream how i destroy the second plushie i made?you never belived that its existing there you can see^^'

I've commissioned her nearly two years ago, at this point of time, I've given up on getting the plushie, and I have left her alone. She claims that she would never do commissions for people over the sea anymore, but still. Please don't commission this person unless you want to deal with a headache and drama.

Edit: Screenshot of her comment ( http://i326.photobucket.com/albums/k428/88_69_01/wowbetchmove.png )

[identity profile] veeveedesu.livejournal.com
Hello,

I've commissioned the plushie maker, Aurasoul over two years ago requesting for a plushie for my boyfriend's birthday to be done sometime during August 2008, hoping it would be done and shipped by October 21, 2008. I had paid her upfront for the plushie as seen here ( http://i326.photobucket.com/albums/k428/88_69_01/paypalscreenshot.jpg ).

After I had sent her payment, she promised to send me images sometime that week of the WIP. Good, great. I waited, and a week had gone by without any word from her. I politely send her a note asking about the WIP images and leave it be for a few weeks. Weeks start going by, and she has yet to reply to my notes. Ironically, she stops replying to me shortly after she confirmed on getting her payment.
( http://i326.photobucket.com/albums/k428/88_69_01/aurasoul1.jpg )

As time goes on without word from her, I noticed that she has added artwork to her favorites within the time I was sending her notes. This had bothered me, so I logged into a very old DA account of mine and sent her a note asking if her commissions were open still. She replied 'depends on what you want' within 24 hours. ( http://i326.photobucket.com/albums/k428/88_69_01/aurasoul2.jpg )

Notice the date on the screen shot. Dec 2, 2008. I had paid her in August. I had received no word on my commission during that time. My friend later then sent her a note asking about my plushie, and Aura at the time had claimed that she had finished the plushie and just needed my address. Fine, good. I still hadn't received images of the plushie, but at least I was getting it.

So after waiting quite a few months my boyfriend and I were fed up, seeing as the package had not shown up at all. While looking though her favorites, she had been doing trades with others as well as more commissions. After noting one of the people who had done a trade with her, I discovered they received their part of the trade while I was still in the dark with no images or no plushie. At this point of time I began accusing Aura of thief on her comments page on DA. Not too long after doing this, she was banned for posting dog porn without a mature tag repeatedly. I was quite frustrated, until she contacted me on a separate DA account, finally providing me a WIP image of my plushie. This is was around in April, 7 months after I had originally commissioned her. I was annoyed, but happy to finally see images, so I let it go, giving her my address once more.

After waiting again for quite some time, the account on DA she used to show me the images was banned, so I had no way to contact her asking if she had sent my plushie. I managed to get a hold of someone who directed me to a German furry site where she was active on and sent her a note and waited. Nothing. However, I saw she was active on the forums, while she took on more commissions. After I had posted there informing I had never received my plushie and all the drama I had with her, she had cursed me out and accused me it was my fault for not paying for tracking, and my package had gotten lost. I asked her for a scan of the receipt proving she had shipped it, nothing.

( http://forum.furbase.de/thread.php?threadid=27966&threadview=0&hilight=&hilightuser=3639&page=6 )

A few months later, she noted me that she had made a second plushie for me since the first one had gotten lost, and would send it to me if I gave her the money for shipping. $20 without tracking and $50 with. She had sent me no images of the new plushie. I had no way of paying for the shipping at that time, so I informed her I would do it later. During this time, I had thought over about this situation and decided against giving her the money for shipping. Quite frankly, I was done dealing with her. And I didn't want the plushie to be 'lost' again, but $50 on top of the original $80 I had paid was ridiculous at this point of time. Plus, how did I know if she really did ship it out or not? What if there really was no second plushie? I had no idea.

After the situation with Fuzzypaws and her, I made it clear that I was done doing business with her and wanted her banned for her poor commission ethics on FA. I haven't talked to her since.

Today, I received this comment on my page;

'wanna see on stream how i destroy the second plushie i made?you never belived that its existing there you can see^^'

I've commissioned her nearly two years ago, at this point of time, I've given up on getting the plushie, and I have left her alone. She claims that she would never do commissions for people over the sea anymore, but still. Please don't commission this person unless you want to deal with a headache and drama.

Edit: Screenshot of her comment ( http://i326.photobucket.com/albums/k428/88_69_01/wowbetchmove.png )

[identity profile] fuzzypaws.livejournal.com
EDIT: Aurasoul's boyfriend sent me a refund. Assuming they don't try anything stupid to try to defraud me I'm going to consider the matter closed.




I commissioned a custom plush from Aurasoul on FA as a gift to a friend. Almost two years later, it has not been completed or sent and there is no evidence that it was ever started. Meanwhile, the "artist" has acted improperly, making vague and not so vague threats. In the journal cited below, the artist outright states that she will commit theft (keeping money spent without providing product) if people complain. The link to the actual journal is followed by a link to a screenshot archive in case the journal itself is removed.

http://www.furaffinity.net/journal/1526454/
http://stuff.dracandros.com/www_furaffinity_net_journal_1526454-aurasoul.png

She outright states that she will keep my money and then sell the product I ordered at auction.

This follows her intentionally getting herself banned on DA after people started to complain there, so she could not be contacted there. Do not ever commission this scammer.
[identity profile] fuzzypaws.livejournal.com
EDIT: Aurasoul's boyfriend sent me a refund. Assuming they don't try anything stupid to try to defraud me I'm going to consider the matter closed.




I commissioned a custom plush from Aurasoul on FA as a gift to a friend. Almost two years later, it has not been completed or sent and there is no evidence that it was ever started. Meanwhile, the "artist" has acted improperly, making vague and not so vague threats. In the journal cited below, the artist outright states that she will commit theft (keeping money spent without providing product) if people complain. The link to the actual journal is followed by a link to a screenshot archive in case the journal itself is removed.

http://www.furaffinity.net/journal/1526454/
http://stuff.dracandros.com/www_furaffinity_net_journal_1526454-aurasoul.png

She outright states that she will keep my money and then sell the product I ordered at auction.

This follows her intentionally getting herself banned on DA after people started to complain there, so she could not be contacted there. Do not ever commission this scammer.
[identity profile] fuzzypaws.livejournal.com
EDIT: Aurasoul's boyfriend sent me a refund. Assuming they don't try anything stupid to try to defraud me I'm going to consider the matter closed.




I commissioned a custom plush from Aurasoul on FA as a gift to a friend. Almost two years later, it has not been completed or sent and there is no evidence that it was ever started. Meanwhile, the "artist" has acted improperly, making vague and not so vague threats. In the journal cited below, the artist outright states that she will commit theft (keeping money spent without providing product) if people complain. The link to the actual journal is followed by a link to a screenshot archive in case the journal itself is removed.

http://www.furaffinity.net/journal/1526454/
http://stuff.dracandros.com/www_furaffinity_net_journal_1526454-aurasoul.png

She outright states that she will keep my money and then sell the product I ordered at auction.

This follows her intentionally getting herself banned on DA after people started to complain there, so she could not be contacted there. Do not ever commission this scammer.
[identity profile] fuzzypaws.livejournal.com
Does anyone have any way to get in contact with an artist alternately called AuraSoul or RaveSoul?  I commissioned a custom plush from her after finding her on DeviantArt, intended to be a Christmas present to one of my best friends.  And, well, it's April now.  She got herself banned from DeviantArt on purpose, as far as I can tell, so I can't communicate with her by notes there.  I have found her on Furaffinity, and sent her a note (which my outbox says she read), but she has not replied.  I have also tried contacting her via her paypal email address, from the email I used to pay, also to no avail.

[identity profile] fuzzypaws.livejournal.com
Does anyone have any way to get in contact with an artist alternately called AuraSoul or RaveSoul?  I commissioned a custom plush from her after finding her on DeviantArt, intended to be a Christmas present to one of my best friends.  And, well, it's April now.  She got herself banned from DeviantArt on purpose, as far as I can tell, so I can't communicate with her by notes there.  I have found her on Furaffinity, and sent her a note (which my outbox says she read), but she has not replied.  I have also tried contacting her via her paypal email address, from the email I used to pay, also to no avail.

[identity profile] fuzzypaws.livejournal.com
Does anyone have any way to get in contact with an artist alternately called AuraSoul or RaveSoul?  I commissioned a custom plush from her after finding her on DeviantArt, intended to be a Christmas present to one of my best friends.  And, well, it's April now.  She got herself banned from DeviantArt on purpose, as far as I can tell, so I can't communicate with her by notes there.  I have found her on Furaffinity, and sent her a note (which my outbox says she read), but she has not replied.  I have also tried contacting her via her paypal email address, from the email I used to pay, also to no avail.

[identity profile] keekswaffle.livejournal.com
I just wanted warn you guys about her.  Back in March I had commissioned 2 custom plushies from her to be completed (and mailed) by the end of October.  I still have not received them nor any pictures to indicate they are done.  I made 2 payments, one in March and the other in June.  So they're both paid off, but as soon as she got my money she stopped responding to me.  I had been noting her over DA and she would simply ignore them.  Since then she got herself suspended on one account and banned from another.  So I started emailing her and I got one reply saying she would send pictures the next day, that was a week ago.

I just tried to open a dispute with PayPal but they immediately closed the ticket since it was opened more than 45 days after the transaction took place.  I've tried asking her for a refund but I don't think it'll happen, for lack of reponse more than anything else.

Does anyone know if there's any other way of getting a refund?  Or if anyone knows her they should tell her to stop hiding from her commissioners.
[identity profile] keekswaffle.livejournal.com
I just wanted warn you guys about her.  Back in March I had commissioned 2 custom plushies from her to be completed (and mailed) by the end of October.  I still have not received them nor any pictures to indicate they are done.  I made 2 payments, one in March and the other in June.  So they're both paid off, but as soon as she got my money she stopped responding to me.  I had been noting her over DA and she would simply ignore them.  Since then she got herself suspended on one account and banned from another.  So I started emailing her and I got one reply saying she would send pictures the next day, that was a week ago.

I just tried to open a dispute with PayPal but they immediately closed the ticket since it was opened more than 45 days after the transaction took place.  I've tried asking her for a refund but I don't think it'll happen, for lack of reponse more than anything else.

Does anyone know if there's any other way of getting a refund?  Or if anyone knows her they should tell her to stop hiding from her commissioners.

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